IT Business Partner (Application Support Specialist)

Zealots Consulting Inc.

November 21, 2013

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/10442

Job Category: 
Technical
Job Specialization: 
Software Development
Job
Company Overview: 

Our retained client: Western Forest Products Inc. is an integrated Canadian forest products company that continues to expand. As such, is looking to add a key IT Business Partner. Our client is highly committed to the safety of its employees, and values a culture of performance and discipline, at their beautiful Campbell River location.

Campbell River is nestled on the east coast of central Vancouver Island, and long known as the "Salmon Capital of the World" and more recently as an adventure and eco-tourism hub, Campbell River is a natural destination choice close to Discovery Passage, Quadra Island and, in the distance, the rugged Coast Mountain range of mainland British Columbia.

Our Client’s Story:

Western Forest Products Inc. is a margin focused timberland manager and wood producer committed to building a profitable and globally competitive forest products business.

On the Coast of British Columbia (BC), our client sources high quality fibre from six distinct coastal BC tree species, each has its own unique properties, providing for the demands of our client’s global customer base. Our client’s access to quality fibre means that a wide range of products is consistently available to discerning buyers world-wide.

Our client has the largest investment in Coastal manufacturing with 10 flexible milling facilities and a reputation for high quality products, to exacting customer specifications. This positions our client as a preferred supplier to customers from over 25 countries. Those customers are supported by service agents in more than 15 locations around the world to source exactly what they need to be delivered on time.

Job Summary: 

Position Title: IT Business Partner (Application Support Specialist)- Move to Campbell River

Reports To: Manager, IT Business Solutions

Location: Move to  Campbell River 

Reference # ZC-2013121

Client Background and Primary Accountabilities: Zealots Consulting Inc. Executive Search has an opening for an IT Business Partner (formerly known as an Application Support Specialist).

Our retained client: Western Forest Products Inc. is an integrated Canadian forest products company that continues to expand. As such, is looking to add a key IT Business Partner. Our client is highly committed to the safety of its employees, and values a culture of performance and discipline, at their beautiful Campbell River location.

Campbell River is nestled on the east coast of central Vancouver Island, and long known as the "Salmon Capital of the World" and more recently as an adventure and eco-tourism hub, Campbell River is a natural destination choice close to Discovery Passage, Quadra Island and, in the distance, the rugged Coast Mountain range of mainland British Columbia.

The Position:

Reporting to the Manager, IT Business Solutions, the IT Business Partner for Timberlands is responsible for fostering and improving engagement and communications between the operations and the IT Department, with the ultimate intent to improving operational efficiencies to maximize margin. The role is primarily business-facing primarily serving the IT needs of the area’s forestry operations throughout central and northern Vancouver Island. Travel through the region to the various forestry operations and dry land sorts is a requirement for this position.

Nature and Scope:

The IT Business Partner role provides a range of customer support services including but not limited to:

  • Acting as Primary Point-of-Contact for End Users
  • Supporting User Applications
  • Escalating Software Issues
  • Scripting Ad Hoc Queries
  • Reporting
  • Managing Complex Transactional Applications
  • Analyzing and Gathering Requirements
  • Documenting Systems Flow and Data Usage
  • Managing Software Updates/Patches

* Note: The IT Team coordinates support for all Western Forest Products Inc. and requires a high degree of confidentiality due to the unlimited access to corporate and operational wide systems.

The Rewards:

Our client’s key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry leading knowledge of the fibre base, skills in product manufacturing, and a dedication to customer service as well as a commitment to safety, community and environmental values.

Our client values employees that are dedicated to their profession, co-workers, communities, company and customers. Their inspiring and unique skill sets and commitment to achieving excellence are reflected in Western's products, processes and culture of continuous improvement and innovation.

Education & Experience:

  • You possess a college diploma or university degree and/or 5 years equivalent work experience, with a strong aptitude for finding IT solutions to meet the business needs of our client.
  • This position requires a person who has supported Enterprise Applications in a manufacturing or other business critical process environments.
  • The incumbent needs to have managed solution upgrades and enhancements and is familiar with dealing with 3rd party application vendors.
  • Familiarity with a software development lifecycle (SDLC) methodology would be considered an asset.
  • Preferences will be given to those candidates with Forestry experience.

Skills, Knowledge & Abilities:

  • You are a confident and a versatile team player who is comfortable with the ever-changing demands of a dynamic workplace.
  • You have the ability to work in a team oriented, collaborative environment.
  • You are considered to be an effective communicator, with good interpersonal skills and you enjoy providing superior service to your customers.
  • You enjoy a challenging assignment and you will generally reach the desired objective.
  • You have a “can do” attitude, with proven multi-tasking and organizational skills.
  • All training provided by the client.
  • Willingness to travel throughout central and northern Vancouver Island.
How To Apply: 

In confidence, please call and email your resume/cover letter quoting, IT Business Partner (Application Support Specialist) to:

clifftang@zealotsconsulting.com

Cliff Tang, Principal
Zealots Consulting Inc. Executive Search
IT Recruitment Consulting & Leadership Development
"Part of Your Team"
Lynn Valley Town Centre
1199 Lynn Valley Road, Box 16133, North Vancouver, BC V7J 3S9
604-727-3141 (phone)
604-988-3152 (fax)
e-mail: clifftang@zealotsconsulting.com
web: www.zealotsconsulting.com

Other Info: