Technical Analyst

Live VHD Services Inc

December 18, 2013

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

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Job Specialization: 
Company Overview: 

Live Virtual Helpdesk is a leading North American “LIVE” Help Desk/NOC company providing service for desktops, laptops, servers, network devices and hand held devices.

Over the past 10 years, Live Virtual Help Desk built a reputation for making our partners superstars by providing the highest customer satisfaction in the industry. Providing exceptional service to clients is our number one priority. Today we provide services through MSP partners worldwide serving tens of thousands of end customers from SMBs to enterprises. Our North American based helpdesk provides all customer facing communication and our NOC delivers efficient infrastructure management around the clock.



Job Summary: 

Technical Support Analyst Terms of Employment: Permanent, Full Time, Weekend, Day, Evening, nights Salary: $16.00 to $20.00 Hourly (Based on experience and competencies), 37.50 Hours per week, Dental Benefits, Life Insurance Benefits, Group Insurance Benefits, Vision Care Benefits

Anticipated Start Date: As soon as possible

Location: Victoria, British Columbia

In order for applicants to be considered for this position, their resume must clearly demonstrate that they have the following:

  • Certification or equivalent in the Technology sector, and 3 years experience, or other equivalent combination of education and experience may be considered.
  • Experience providing technical analysis for custom applications with complex business processes.
  • Strong interpersonal communication skills.
  • Experience with Exchange, and Windows Server 2008 and newer.
  • Experience with Windows desktop O/S, Mac experience is an asset.
  • Familiarity with virtual environments.
  • Experience communicating with clients/end users.

Applicants selected to move forward in the hiring process may be assessed on the following:

  • Knowledge of the installation, configuration, maintenance and problem resolution of hardware, software, operating systems and network components
  • Effective writing and communication skills
  • Ability to work as part of a team or independently
  • Ability to exercise sound judgement to resolve problems and escalate issues as necessary
  • Ability to handle high volumes of work in a business-like manner
  • Ability to communicate and resolve issues to end users
  • Successful completion of security screening requirements, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required.
How To Apply: 

Submit resume with cover letter to

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