Intermediate Software Implementation Consultant


January 03, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
Company Overview: 

Cayenta is involved in some of the most challenging and interesting projects in the technology industry and we're always looking for talented, highly motivated individuals who seek the same. One of the most important decisions we make is the next person we invite to join our team. As a Cayenta employee you will be consistently challenged to deliver your best, and you will be fairly compensated for your efforts. Because we provide our customers the best technologies and services in the industry, you will constantly develop new skills, learn new products, and be involved in activities that are highly valued in the marketplace. Most of all, any potential employee must be willing and able to represent our core operating principle, which simply stated is: "We value our customers as partners, therefore their success and satisfaction, as well as our own, depends on delivering excellence in everything we do."
Cayenta is a wholly-owned subsidiary of Harris Computer Systems.

Job Summary: 

As part of the Professional Service team, the Software Implementation Consultant position provides an exciting opportunity to take a central role in the implementation of Cayenta’s Utility Billing projects. Our consultants provide subject matter expertise and leadership, working closely with people and technology to ensure the successful completion of our projects.

The Software Implementation Consultant may also serve as a resource to other Harris initiatives by contributing to product, business and functional requirements, testing of applications, presentations at user groups, or training of other Cayenta colleagues.

Job Relationships:
Reports to: Director, CU Consulting Services
Interrelationships: Develop strong relationships with customers, other members of the Professional Services team, R&D and Support.

Job Duties and Responsibilities:

  • The Software Implementation Consultant works closely with our customers to:
  • Provide application specific consulting services;
  • Participate in project scope sessions;
  • Provide leadership relating to the implementation of the application;
  • Facilitate business process review sessions including gap analysis;
  • Escalate client issues to Project Managers;
  • Provide input to Project Managers for customer billing and contract administration;
  • Participate in project planning sessions;
  • Provide training related to implementing and utilizing Cayenta's applications;
  • Prepare project status/trip reports;
  • Follow up with customers on application issues;
  • Work with R&D and BI groups in the definition and testing of custom reports and system modifications;
  • Coordinate with third party software providers, as required.

Job Requirements:

  • 1 to 5 years previous business and systems implementation experience is a must;
  • Consulting or training delivery experience an asset;
  • Excellent verbal and written communication skills;
  • Excel at problem-solving and customer relationships;
  • Strong facilitation and collaboration skills;
  • Must be organized, highly motivated and detailed-oriented;
  • Business degree or equivalent from an accredited university;
  • Experience with Utility specific applications an asset;
  • Ability and willingness to travel significantly in Canada and the US is required.

Salary will be commensurate with experience and job responsibilities, however this is a junior to mid-level position. Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance. 

“An Equal Opportunity Employer”

How To Apply: 

Please e-mail your resume to Azra Virani ( referencing this posting.

Other Info: