Experienced CX Designer


January 16, 2014

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Job Category: 
Job Specialization: 
Software Development
Company Overview: 

AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites — AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

AbeBooks.com went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.

Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?

Job Summary: 

You work with the business and/or development partners through discovery, competitive analysis, usability research, user task and goals identification, and process flows. You create templates, wireframes, mock-ups and prototypes. You deliver high-quality, on-brand, best practice interaction and web design. You have a very good understanding of the metrics that are applied to measure the success of your designs. You use usability research (questionnaires, usability sessions and other appropriate formats) to inform and validate your design. You solve problems from a user-centered and merchandising perspective, always stepping back to understand the customer needs and desires, and champion the customer at all times. You are able to derive your design approach from customer needs, and present and defend your design strategy to business and technology stakeholders.

Key responsibilities:

  • Use detailed analysis and research to develop ideas and solutions to improve customer experience
  • Create process flows, templates, wireframes, mock-ups and functional prototypes
  • Produce design specifications and rules
  • Create designs that address business, brand and user requirements
  • Collaborate with Product Managers and Developers through to launch of the final product
  • Fiercely defend our Customer Experience and the AbeBooks brand

Basic Qualifications:

  • Five years of web design experience
  • Education in Design and User Interaction
  • Impeccable modern visual design aesthetic
  • Strong web/visual design portfolio
  • Expert in using leading-edge design software, such as Photoshop, Flash, Dreamweaver, Illustrator and Axure, and the ability to create eye-catching and effective promotional designs for websites, email, online advertising, social media and related collateral.
  • Must be able to troubleshoot and be solution oriented
  • Solid understanding of design needs that support SEM and SEO
  • Expert knowledge of HTML, CSS and Javascript
  • Proven experience in usability analysis and research
  • Solid working knowledge of all common, current web technologies, including mobile
  • Sound knowledge of the fundamentals of typography, composition and color
  • Proven ability to work both independently and cross-functionally in a very busy environment
  • Excellent communication and interpersonal skills

Preferred Qualifications:

  • Offline design/production experience is desirable.
  • Language skills (in addition to English) in French, German, Italian or Spanish is desirable.
  • Passion for books and (book) collecting.
How To Apply: 

AbeBooks provides competitive salaries and great benefits. If you enjoy constantly broadening your technical skills, building software that affects users around the world, and working in an environment that thrives on creativity and product innovation, please visit www.abebooks.com to apply online.

We appreciate your interest in AbeBooks!

Other Info: