Technical Support Analyst – Windows 2008, Exchange, VMWare, NetApps

Zealots Consulting Inc.

January 27, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
IT Management
Company Overview: 

Zealots Consulting Inc. Executive Search was founded in 1997 and the company specializes in finding highly skilled Information Technology (IT) technical resources by shortening the time to fill ratio by utilizing its practicing consultants unique blend of information technology and intuitive human resources skills to complete assignments often deemed very difficult to place and retain. Since 1997, Zealots Consulting Inc. Executive Search's candidate send out to placement ratio is 3:1 and the company has filled 576 IT positions including: senior executive, contract, and technical roles.

Concurrently, Zealots Consulting Inc. provides companies with project management, IT change management, and organizational development services to help clients deliver their projects on time and under budget. In addition, the firm helps to develop future information technology talent by providing one on one career coaching and leadership development mentoring.

To get a free, no obligation, quote on your next search or contract assignment, please contact Cliff Tang, Principal - Zealots Consulting Inc. Executive Search at: 604-727-3141 or

Job Summary: 

Technical Support Analyst – Windows 2008, Exchange, VMWare, NetApps

Reports To: Infrastructure Manager

Location: Victoria, BC

Reference # ZC-201412

Company Profile:

Zealots Consulting Inc. Executive Search is recruiting for a top tiered client with national offices, top market salaries, 100% employer paid benefits and a defined benefit pension plan.

Primary Accountabilities: Zealots Consulting Inc. Executive Search’s client has an immediate need for a Technical Support Analyst for Windows 2008, Exchange 2010, and VMWare & NetApps who has good overall system administration of the Microsoft Suite of products.

The successful incumbent will help identify areas for improvement for Microsoft Suite of products, and will participate in and help plan and architect major system changes, do capacity management and problem management. The Technical Support Analyst will provide 2nd level support for and Windows systems and applications and provide support for Tier 1 and other Tier 2 analysts

The Technical Support Analyst works closely with a support team including: network specialists, system administrators, database administrators and desktop administrators and will be providing tier 2 level of support at the Windows System Administration level and for Microsoft Exchange 2010, SharePoint 2010 and Windows 2008 R2 Servers. Previous experience includes: upgrade and change planning, coordination of changes, process improvement, technical documentation, and operational tier 2 support.

The successful candidate will be a problem solver who can also plan, analyze, and resolve business challenges and stay within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies. You must be able to lead by example and build upon existing team work within the support group.

Education & Experience:

Preference for a Technical Diploma or Technical Certification from an accredited technical college or university.

Skills, Knowledge & Abilities:

Desired Skills:

  • Microsoft Windows OS – 2003, 2008R2, XP, 7 – Support and Upgrades
  • Microsoft Back Office – Exchange 2003, 2010 – Support and Upgrades
  • Microsoft AD, Print Services, Deployment tools, other Microsoft utilities
  • Security Monitoring and Operations
  • Antivirus, spam filter, and other security applications
  • System design, planning and documentation skills
  • Design and implementation skills for Microsoft back office products

Nice to Have Skills:

  • Desktop Virtualization skills
  • Storage Skills
  • ITIL processes and tools
  • Microsoft SQL
  • VMWare Server and Desktop Virtualization - Planning and Administration
  • NetApp exposure
  • ITIL processes and tools
  • Data Centre Planning and Operations
How To Apply: 

Please send your resume quoting: ZC-201412, Technical Support Analyst – Windows 2008, VMWare, NetApps

Cliff Tang, Principal
Zealots Consulting Inc. Executive Search
IT Recruitment Consulting & Leadership Development
"Part of Your Team"
Lynn Valley Town Centre
1199 Lynn Valley Road, Box 16133, North Vancouver, BC V7J 3S9
604-727-3141 (phone)
604-988-3152 (fax)

Other Info: