Since 2000, Beanstream Internet Commerce has provided payment, risk management and authentication solutions to some of North America’s leading companies and institutions.
Beanstream has forged relationships with major financial institutions, built a network of over 600 partners and 17,000 merchants, and provides white label solutions for First Data Canada, and TD Bank, and Sage Payroll. Customers include both online merchants and brick and mortar merchants, government, financial institutions and higher education.
Beanstream is situated in Victoria, British Columbia, Canada, and employs about 50 people.
The Overnight Technical Support Representative’s main role is to provide pre and post sales technical and administrative support to Beanstream’s merchant base across the UK, Canada and the US. The Technical Support Representative is expected to deliver quality customer service while managing multiple priorities to attain planned service level objectives in quality and productivity, and to actively contribute to achieving the Contact Centre’s business goals. This position is also responsible for account setup from the Documents Received stage through to the completion of the Beanstream account setup (authorized for Live/Live stage). The Technical support representative will liaise closely with support staff and the Sales, Finance, and the Tech Lead/Development teams.
Please note that this is an overnight position.
Knowledge, Skills & Abilities
Education and Training
Please email your resume and cover letter to email@example.com .