IT Continuous Service Improvement Lead

BC Pension Corporation

March 11, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/11090

Job Category: 
Technical
Job Specialization: 
IT Management
Job
Company Overview: 

Job Summary: 

The IT Continuous Service Improvement (CSI) Lead is a key resource to the successful implementation and ongoing sustainability and continuous improvement of internal branch processes to ensure IT services meet the business needs of the Pension Corporation.

Under the direction of the Assistant Director SPA, the IT Continuous Service Improvement Lead manages cross-functional process improvement projects providing leadership, facilitation and support to Process Owners, Process Managers and working groups. As each process is implemented, the IT Continuous Service Improvement Lead is also responsible for leading performance monitoring, reporting against key performance indicators and recommending and leading continuous service improvement initiatives.

Our ideal candidate brings:

  • University degree in information technology, computer science, or related discipline and 4 years related experience; OR
  • Diploma in information technology, computer science, or related discipline and 5 years related experience; OR
  • Certificate in information technology, computer science or related discipline, or program completion, or some course work, and 6 years related experience; OR
  • An equivalent combination of related education, training and 7 years of practical experience.
  • ITIL Foundations Certificate is mandatory, plus a minimum of one years’ experience working with or implementing ITIL processes.
  • A minimum of four years in a leadership role in a mixed business and IT technical team.
  • A minimum of two years in a project management role with organizational change management experience.
  • Experience leading a team.
  • Experience facilitating and training.
How To Apply: 

To learn more about the IT Continuous Service Improvement Lead and instructions on how to apply with your required resume please visit our website www.pensionsbc.ca

 

Other Info: