ViVitro Labs Inc. offers industry-leading cardiovascular test equipment and related laboratory testing and consulting services. Hundreds of organizations in over 39 countries for 30+ years have trusted ViVitro expertise, accuracy, and quality for their artificial heart valve and other cardiovascular device testing. ViVitro Laboratory Services holds ISO/IEC 17025 accreditation based on ISO 5840.
ViVitro Labs Inc., a wholly owned subsidiary of StarFish Medical www.starfishmedical.com is headquartered in Victoria, BC and is a member of the Victoria Advanced Technology Council (VIATeC) www.viatec.ca. ViVitro products are manufactured by StarFish Medical in an ISO 13485:2003 certified manufacturing facility.
The Customer Support/Trainer role will be responsible for ensuring customer expectations are exceeded post sale. This is primarily comprised of customer training on new equipment, installation qualification and then life cycle product support of the equipment in the field. The development and updating of all related documentation (training materials, user manuals and white papers) is an integral part of this role.
Its three main objectives are:
1. Customer Support
2. Product Training and Installation Qualification
3. Developing Product Documentation & Training Materials
The incumbent will be an integral part of the ViVitro team participating in activities that lead to the overall success of the corporate objectives. The Customer Support/Trainer reports to the General Manager of ViVitro Labs Inc.
The Customer Support responsibilities will include but are not limited to:
1) Customer Support
2) Product Training and Installation Qualification
3) Documentation Writing
Please e-mail your application to email@example.com. Please ensure the position title is in the subject line. When sending your attachment, please ensure it is in Microsoft Word (.doc), Adobe Acrobat (.pdf) or text (.txt) format. You can also fax your resume to (250) 483-1975.
Salary will be commensurate with skills and experience. We thank all those who apply to ViVitro Labs, but only those candidates selected for an interview will be contacted, no phone calls please.