Business Systems Analyst (Avaya OR Cisco Contact Centre Systems)


April 02, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
Software Development
Company Overview: 

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally.

In Canada, MAXIMUS Canada is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare. We are constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, our location offers easy access to every amenity.

Job Summary: 

Business Systems Analyst (Avaya OR Cisco Contact Centre Systems) – 6 Month Contract

Must Have Skills:

  • Avaya OR Cisco Contact Centre Systems Experience or Contact Centre Systems Experience

Desired Skills:

  • Use Cases
  • UML Modeling
  • XML
  • Testing & Quality Assurance
  • Borland Test Manager

Nice to Have Skills:

  • HL7 messaging
  • Health Insurance or Pharmacy Industry
  • Release planning, business systems analysis and documentation, business process reengineering, and business case development and status reporting
  • Borland Caliber RM, and/or StarTeam
  • Experience with the application landscape that supports the British Columbia Ministry of Health
  • Computer Associates AION or other rules engines
How To Apply: 

Please call or send your resume or call in confidence Quoting: Business Systems Analyst (Avaya OR Cisco Contact Centre Systems) – 6 Month Contract to:

Cliff Tang, Principal
Zealots Consulting Inc. Executive Search
IT Recruitment Consulting & Leadership Development
"Part of Your Team"
Lynn Valley Town Centre
1199 Lynn Valley Road, Box 16133, North Vancouver, BC V7J 3S9
604-727-3141 (phone)
604-988-3152 (fax)

Other Info: