Senior Technical Analyst

Live VHD Services Inc

April 09, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/11271

Job Category: 
Technical
Job Specialization: 
Other
Job
Company Overview: 

LIVE VIRTUAL HELP DESK strives to make the best possible business partner and to deliver robust, technically proficient and friendly technical support services to MSPs,VARs, ISVs and other businesses. We do this all "behind the scenes" as an extension of our partners.  LiveVHD is a growing Information Technology Helpdesk that has worldwide partners working in Managed Services environments.  

Job Summary: 

Technical Support Analyst Terms of Employment:

Permanent, Full Time

Weekend, Day, Evening, nights Salary is negotiable (Based on experience and competencies), 37.50 Hours per week, Dental Benefits, Life Insurance Benefits, Group Insurance Benefits, Vision Care Benefits

Anticipated Start Date: As soon as possible

Salary: $21.00/Hourly (based on experience)

Job Type: Full-Time, Permanent

Start Date of Employment (Approx.): As soon as possible

Minimum Education: Technical Training

Positions Available: 4

Location: Victoria, British Columbia

Submit Application and resume via: https://livevhd.hrweb.com/careercenter/

In order for applicants to be considered for this position, their resume must clearly demonstrate that they have the following:

  • Certification or equivalent in the Technology sector, and 3 years experience, or other equivalent combination of education and experience may be considered.
  • Experience providing technical analysis for custom applications with complex business processes.
  • Strong interpersonal communication skills.
  • Experience with Exchange, and Windows Server 2008 and newer.
  • Experience with Windows desktop O/S, Mac experience is an asset.
  • Familiarity with virtual environments.
  • Experience communicating with clients/end users.

Applicants selected to move forward in the hiring process may be assessed on the following:

  • Knowledge of the installation, configuration, maintenance and problem resolution of hardware, software, operating systems and network components
  • Effective writing and communication skills
  • Ability to work as part of a team or independently
  • Ability to exercise sound judgement to resolve problems and escalate issues as necessary
  • Ability to handle high volumes of work in a business-like manner
  • Ability to communicate and resolve issues to end users
  • Successful completion of security screening requirements, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required.
     
How To Apply: 

Submit Application and Resume via https://livevhd.hrweb.com/careercenter/

Other Info: