Headquartered in Victoria, British Columbia, Canada, Carmanah Technologies Corporation specializes in energy-efficient signaling and illumination products as well as mobile and grid-tie power systems. Carmanah offers products and solutions that are engineered to handle the world's most demanding environmental conditions; and use renewable energy that operates reliably year round with little or no maintenance.
As one of the most trusted names in solar technology, Carmanah has earned a reputation for delivering strong and effective products for industrial applications worldwide. If you want to join an award-winning, clean-energy company, Carmanah is the place to be!
Join Carmanah and help us put solar to work™.
Carmanah is looking for a Technical Support Specialist to join our team! Reporting to the Manager of Customers Service, you will have experience in providing technical support to a customer base via telephone, email and various media channels, in addition to completing warranty claims, failure mode analysis, and replacement orders and will provide general backup support for order entry.
The Technical Support Specialist is also responsible for identifying and creating content for the customer knowledge base, including published documentation for the product portfolio, while striving to increase the customer’s ability to solve issues independently. This role will initiate and/or implement corrective action and documentation updates as required ensuring an excellent standard of service and a high level of customer satisfaction.
Skills and Requirements
Please apply on-line at the Carmanah website with your resume and a cover letter telling us why you would like to work for Carmanah and what you can bring to this role. Thank you!