Technical Support and Implementation Consultant

Smartpager Systems Inc.

May 02, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/11443

Job Category: 
Technical
Job Specialization: 
IT Management
Job
Company Overview: 

Founded in 2012 and headquartered in Victoria, British Columbia, SmartPager Systems Inc. is an emerging leader in healthcare communications. We work with medical organizations in the US and Canada to replace legacy communications technologies with modern cloud based mobile solutions.

Job Summary: 

SmartPager Systems (www.smartpager.net) is looking for an Implementation and Support Consultant to join our growing team in Victoria.

You will have experience in providing technical support to a customer base primarily via telephone and email. You will also be involved in account setup and provisioning.

There will be an ‘On Call’ element of the role where you will be expected to be available for rapid response to customers outside of regular business hours on a periodic basis.

You will also have an opportunity to contribute to the build-out of our support organization, including the implementation of a ticketing system and customer facing content.

The right candidate will be given the opportunity to build, lead, and manage a team. We are small and growing team, and as a result this role has a lot of upward mobility as well as an aggressive employee ownership plan.

Your DNA will be that of a challenge seeker and a problem solver. You are not happy with the status quo.

Primary Responsibilities

-Provision new customer accounts onto our service.

-Provide technical support, either via telephone, email, directly with end users, diagnosing and resolving product and installation issues.

-Create and maintain content for a customer facing knowledge base.

-Create and/or Contribute to ongoing process improvement and help us build a top performing support and operations organization.

Skills and Requirements:

-A minimum of 2+ years' experience in a technical service and/or customer service support role, preferably in the high-tech environment.
-A degree or certificate in a technical field (Engineering, Computer Science, IT) is preferred.
-Excellent written and verbal communications skills in dealing with customers in a courteous and professional manner.
-Strong problem-solving and investigation skills to resolve customer issues to satisfaction.
-Ability to work independently and show good judgment in decision making based on process guidelines and customer satisfaction requirements.
-A criminal background check will be performed as part of the application process

How To Apply: 

To Apply please email your resume and cover letter to hr@smartpager.net, and Please call 1.888.364.9305, Extension 700 to leave a voicemail indicating that you have applied for the position.