Mid-Tier Support Analyst

CGI Information Systems and Management Consultants Inc

May 14, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

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Company Overview: 

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.


Job Summary: 

Mid-Tier Support Analyst

This is an exciting opportunity to join CGI, a world-class IT company, for a permanent position in Victoria BC to provide leading IT services to our local clients. We are looking for an intermediate level Technical Support Analyst to work as part of our Mid-tier/N-Tier team. The team member will be responsible for supporting multiple applications spanning a large cross section of technologies running on various platforms. This includes the installation and configuration of application containers, code migrations, troubleshooting technical issues, process documentation and close collaboration with clients and other team within the organization.

Responsibilities and Key Tasks:

  • Deployment of code to Production environments;
  • Performance and Availability Monitoring;
  • Tuning to support performance, scalability, and stability;
  • Installation, configuration, and management of middleware technologies including: application servers including Glassfish 3x, MQ Series, Message Broker and Revision control repositories (SVN or equivalent);
  • Providing support for the following Reporting systems: Crystal, Jasper, Oracle, Microstrategy and Business Objects;
  • Provide support for LDAP based identity and access management;
  • Support production and non-production environments on Solaris, AIX and Windows Server platforms;
  • Oracle Forms and Reports server management;
  • Maintain and develop scripts using standard Unix Shell scripts, also some Python and Window’s PowerShell;
  • Be part of an on-call rotation.


  • Minimum 2 year College Diploma (Computer Related);
  • Minimum 3-5 years supporting some of the following technologies as listed above;
  • Application Server experience;
  • MQ Series;
  • Message Broker;
  • Subversion revision control;
  • LDAP;
  • UNIX and Windows Server platforms;
  • Shell scripting

Our ideal candidate will have also have experience with the following technologies:

  • Java
  • WebLogic
  • webMethods
  • SSL certificate expertise
  • IDAM security
  • Solaris
How To Apply: 

To apply, please go to our website: http://www.cgi.com

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.