Customer Service Representative

Carmanah Technologies Corporation

May 23, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/11591

Job Category: 
Administrative
Job Specialization: 
Other
Job
Company Overview: 

Headquartered in Victoria, British Columbia, Canada, Carmanah Technologies Corporation specializes in energy-efficient signaling and illumination products as well as mobile and grid-tie power systems. Carmanah offers products and solutions that are engineered to handle the world's most demanding environmental conditions; and use renewable energy that operates reliably year round with little or no maintenance.

As one of the most trusted names in solar technology, Carmanah has earned a reputation for delivering strong and effective products for industrial applications worldwide.  If you want to join an award-winning, clean-energy company, Carmanah is the place to be!  Join Carmanah and help us put solar to work™.

Job Summary: 

Customer Service Representative - 6 Month Term

Reporting to the Customer Service Manager, the Customer Service Representative is responsible for providing exceptional customer service support to the organization by obtaining, analyzing and verifying the accuracy of order and warranty information, and processing orders and warranty claims in a timely fashion. The Customer Service Representative initiates and/or implements corrective action as required to ensure an excellent standard of service and a high level of customer satisfaction is maintained. The CSR is also responsible for identifying and creating content for the internal and external knowledge base, and striving to improve on the delivery of customer requests.

General Description and Responsibilities

  • Receive, process and verify the accuracy of purchase orders from the organization’s internal CRM and ERP systems.
  • Liaise with appropriate departments, partners and organizations to resolve and coordinate customer issues related to orders, warranty claims, delivery of products, and specialized shipping information.
  • Receive, investigate and process warranty claims, including maintaining and entering RMA data information in ERP and completing claim reports.
  • Participate and provide expertise as a member of the Customer Support Centre in efforts to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Support Centre as a whole.
  • Create knowledge base content and publish content as required.
  • Work effectively within a small team while ensuring and providing the highest level of customer service to both internal and external customers.

Skills and Requirements

  • 2+ years’ experience in a customer service and/or sales role, preferably in a high-tech environment.
  • Excellent written and verbal communications skills to deal with customers in a courteous and professional manner.
  • Familiarity with CRM/ERP systems, Microsoft Office suite & Content Management systems.
  • Ability to work independently and show good judgment in decision making based on process guidelines and customer satisfaction requirements.
  • Highly efficient & well organized with a strong ability to multitask.
  • Ability to build strong relationships with both internal teams and customer contacts.
  • Accurate data entry skills and attention to detail required.
  • Strong problem-solving and investigation skills to resolve customer issues to satisfaction.
  • Ability to learn quickly and work with a high level of accuracy under time pressures to handle high volumes of requests.
  • "Can do" attitude and willingness to go the extra mile for your team and your customer!
How To Apply: 

Please apply online at http://carmanah.com. Upload your resume and cover letter telling us why you are the perfect fit for this position!  Look forward to hearing from you.