Helpdesk Analyst Level I

Money Mart

May 29, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/11635

Job Category: 
Technical
Job Specialization: 
Software Development
Job
Company Overview: 

National Money Mart Company is a subsidiary of the Dollar Financial Group Inc., a publicly traded company (NASDAQ - DLLR) and the largest convenience-based financial services company in the world. Since 1982, we have trained thousands in the art of outstanding customer service while providing financial solutions for millions of Canadians from coast to coast. We are seeking a Helpdesk Analyst Level One to join our team in Victoria, BC.

Job Summary: 

Responsibilities

  • Research, resolve, and respond to questions received via telephone calls, call-backs, email, faxes, auto ticket generator or escalations. Provide first level tech support in accordance with current standards of the Helpdesk. May handle escalations as assigned.
  • Distribute knowledge to colleagues to improve user satisfaction and department productivity
  • Develop and provide technical coaching/mentoring to other helpdesk and corporate employees; and assist other helpdesk staff with major complex issues as required.
  • Work with other corporate departments to solve technical issues as required
  • Develop, define, and communicate user/technical service policies for products supported by the helpdesk
  • Work a variety of shifts to support our Helpdesk’s 24 hour 7 days a week coverage hours
  • Other duties as assigned from time to time

Requirements

  • Completion of a high school diploma and a two-year technical degree
  • Two years of prior related experience
  • Technical proficiency in relevant operating systems, applications, and/or languages
  • Ability to type 30 words per minute, capable of displaying empathy while assisting people under stress
  • Customer service, communication, problem solving and technical writing skills
  • Travel may be required to various Money Marts to provide technical support
How To Apply: