Computer Support Technician

Capital Regional District

June 25, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/11776

Job Category: 
Technical
Job Specialization: 
Other
Job
Company Overview: 

The Capital Regional District serves the citizens of the Region by providing and coordinating selected quality local, regional and municipal services.  .

Job Summary: 

Reporting to the Supervisor, Client Support Services, the Computer Support Technician provides personal computer support to CRD clients through the installation and configuration of personal computers in a Local Area Network environment.  The position installs and supports various desktop applications ensuring optimal operation of the Microsoft Windows operating systems as well as application integration between various Microsoft Office components and other third party software products.

Duties & Responsibilities:

  • Installs and configures personal computers in a Local Area Network environment.
  • Ensures that installation of desktop software conforms to IT corporate standards.
  • Resolves computer failures for both employee desktops and publicly accessible CRD services, assessing the situation and taking quick action to minimize the impact of the problem.
  • Performs various personal computer repairs as required.
  • Performs desktop operating system upgrades as well as installation of OS for new systems.
  • Diagnoses and resolves desktop application software errors, while minimizing down time for user community.
  • Installs and configures shared network print devices.
  • Trouble-shoots and resolves device conflicts within client operating systems.
  • Installs and configures third party add in cards (SCSI, NICs, etc).
  • Assists with the maintenance and accuracy of asset inventory information for hardware and software.
  • Deploys PCs using remote installation packages and remote desktop administration.
  • Liaises with vendors regarding support
  • Conducts software testing prior to deployment
  • Follows all policies, procedures and standards of the CRD.
  • Performs other related duties as required.

Qualifications:

  • A degree in Computer Science along with three to five years related experience in a complex computing environment or equivalent combination of education and experience. 
  • Excellent communication (verbal and written), interpersonal and customer service skills are required.
  • Ability to explain technical information and processes to help end users complete tasks using the tools and software available
  • Thorough working knowledge of computer operations, including; PCI and PCIe bus architectures as well as “Plug and Play” technology
  • Experience working in a Microsoft network environment including a solid working knowledge of Windows XP, Windows 7 and 8, as well as a working knowledge of current Windows Server Operating Systems
  • Thorough knowledge working with editing and supporting Windows registry settings
  • Experience working with deployment management software (Altiris), system images and remote control of desktops
  • Basic understanding of TCP/IP protocol
  • Basic understanding of the mechanical workings printers, plotters and MFPs (laser and inkjet)
  • Basic understanding of Ethernet network cabling
  • Must possess a valid Class 5 BC Driver’s Licence.
How To Apply: 

Applications:

Resumes with covering letter quoting competition number 14/093 will be received in the Human Resources Department, Capital Regional District until 4:00pm July 11, 2014. Please apply online at www.crd.bc.ca, “Careers”. Applications may also be received at Capital Regional District, Human Resources, PO Box 1000, 625 Fisgard Street, Victoria, BC, V8W 2S6, fax (250) 360-3076.

The Capital Regional District wishes to thank you for your interest and advises that only those candidates under active consideration will be contacted.