Customer Service Technician

AXYS Technologies Inc.

July 02, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/11819

Job Category: 
Technical
Job Specialization: 
Manufacturing and Production
Job
Company Overview: 

AXYS Technologies Inc. (AXYS) has specialized in advanced marine based technology products and services for 40 years.  We manufacture and service offshore and oceanographic environmental monitoring equipment with a focus on data acquisition and display systems for routine weather and sea state monitoring, water and air quality monitoring and process control.  We serve a global market with international experience in Europe, Asia, South America, Africa, New Zealand, Australia and The United States.  Located in beautiful Sidney, British Columbia, AXYS is one of Vancouver Island's most sought after career choices and offers competitive compensation and benefits to its staff.

Job Summary: 

AXYS Customer Service is responsible with providing its customers with both technical and non-technical support, and is committed to deliver the highest level of customer service for all AXYS products.  Reporting to the Customer Service Manager, the Customer Service Technician will have a mandate to provide technical support to customers for AXYS related products and services. 

Key Responsibilities:

  • Case Management: Technical support to customers, document each case with the company CRM, ensure all cases are completed to customer satisfaction.
  • Product Repairs: Perform in-house repairs or upgrades to AXYS products under the RMA process.
  • Technical Documentation: Produce technical bulletins, technical reports or work instructions as required. 

Core Competencies:

  • Knowledge of electrical circuitry and data logging technology
  • Knowledge of communication systems: Radio Links (VHF, UHF), Satellite telemetry (INMARSAT, Iridium, GOES), Cellular, Bluetooth
  • Knowledge of communication protocol (TCP, Serial-RS232/422, USB)
  • Experienced with Remote Environmental Data Collection Systems
  • Experienced with digital and analog sensor technologies
  • Skilled with reading engineering diagrams
  • Experienced understanding environmental data with respect to system performance
  • Apply engineering process when diagnosing and troubleshooting complex systems, and apply best practice testing procedures
  • Skilled with mechanical assembly
  • Knowledge of computer software and database
  • Produce high quality technical documentation  
  • Comfortable and thrive in a demanding role and multi-tasking environment, where priorities change continually and deadlines are critical
  • Excellent interpersonal and communications skills
  • Analytical mind, highly organized and detail-oriented
  • Adept at working with Customer Relation Management (CRM) systems
  • Adept at working with Enterprise Resource Planning (ERP) systems
  • Adept at working with Document Management systems 

Skills Requirements:

  • Technologist or equivalent form of technical/electronics certification
  • Knowledge or training in ISO9001-2000
  • Experienced in working in a fast paced manufacturing and technology environment
  • MS Office
  • Knowledge of ocean science and/or remote monitoring system (desired)
How To Apply: 

Please submit your resume along with; references, a cover letter outlining your applicable experience, salary expectations, goals, and related experience as they pertain to this position at AXYS Technologies Inc. by emailing your application by July 31 to hr.ati@axys.com.

Samples/Descriptions of previous relevant work and projects may be required prior to candidates being selected for interviews.

We thank all those who apply to AXYS Technologies Inc., but only those candidates selected for an interview will be contacted.  Please, no phone calls.