Business Support Analyst

BC Assessment

July 11, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
IT Management
Company Overview: 

Join one of BC's Top Employers for 2014!

BC Assessment values all property in the province of British Columbia. Our applications and data are used to create an annual Assessment Roll which informs and acts as an important factor for municipal and provincial taxation planning, policy and decision. The success of BC Assessment depends on our ability to provide high-quality service to customers and to collaborate with partners. The efficiency with which we deliver our core products and services is also critical in maintaining value to the public.

Employees are the heart of BC Assessment. As a Crown corporation providing property assessment services for a variety of customers across the province, BC Assessment recognizes the importance of its employees' contributions.

BC Assessment seeks to recruit, reward and retain great talent - the people who work hard to help make the corporation a leading property assessment organization and the first choice for property information in British Columbia.

About the Benefits

BC Assessment is committed to the professional growth, development and well-being of their staff. In return for your dedication, you will be rewarded with a generous remuneration package and a full range of benefits, including:

Extended Health and Dental
Retirement and Pension Plans
Employee & Family Assistance Program
Maternity and Parental Leave Top-Up Payments
Life/Sick Insurance Benefits
3 Weeks Vacation to start
Awards & Recognition

Job Summary: 

BC Assessment is now searching for an enthusiastic person who is passionate about Customer Service Delivery and Business Analysis to join its team as a Business Support Analyst.

In this important role, your primary tasks will be to provide support to clients by delivering services, understanding and responding to user requirements, and recommending changes to processes and systems in response to client needs.

You will also be responsible for recommending operational efficiencies while delivering excellent customer service and developing and maintaining good client relationships.

It will be important for you to work successfully in a collaborative team environment, while having some degree of understanding of project management methodologies, techniques and processes.

Finally, you will be required to research, investigate and analyze various options to achieve client’s objectives.

During your first year at BC Assessment, you can look forward to:

  • Providing support to customers on various products and services, including Assessment LinkBC, Data Advice, ePost, custom reports, and e-valueBC;
  • Supporting the processing and delivery of Assessment Notices and Rolls to property owners and local governments;
  • Working with internal and external customer groups to solicit requirements for various projects and initiatives;
  • Reviewing current procedures and providing recommendations for process improvements.

Job Requirements


• University degree in computer science, systems business analysis, information management, and software engineering, or equivalent. University degree in business administration or finance (plus related IM/IT courses) will be considered.


• Some experience as a business analyst in a small to large organization.

• Some experience in conducting business analysis, developing business cases and flow diagrams, and identifying and documenting client and user needs.

• Some experience in critical thinking, problem solving and decision making.

• Experience in an appraisal organization or Taxing Authority would be an asset.

Note: Applicants with successful experience as an Appraiser I or II along with appropriate education will be considered.

An equivalent combination of education and experience may be considered.


BC Assessment is an Equal Opportunity Employer. Upon joining the BC Assessment team, you'll find yourself working with a group of friendly, team-oriented individuals who strive to deliver exceptional customer service while maintaining a healthy work-life balance.

Best of all, you can look forward to an environment where your skills and experience are truly appreciated and rewarded.

This position is included in the Bargaining Unit.

BC Assessment intends to establish an eligibility list for this competition.

How To Apply: 

To be considered for this position, interested candidates must submit their application @