Product Support Liaison

Comtech Systems Inc.

July 28, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/11959

Job Category: 
Technical
Job Specialization: 
Laboratory and Technical
Job
Company Overview: 

Comtech Systems Inc., an award-winning world leader in accounts receivables management software, requires an enthusiastic, career-minded Product Support Liaison to be responsible for helping support and sell Comtech's Collect! software. The work is challenging in a fast paced workplace environment with an industry leader with a history of 25 years and sales in over 40 countries.

Job Summary: 

KEY RESPONSIBILITIES:

- Answer users' technical questions in a professional manner using a variety of methods including phone, email, webinar, and others

- Build and document reports, data imports and export modules as required

- Troubleshoot and efficiently resolve client issues

- Track time and activities, and record notes of conversations accurately

- Communicate trends in customer issues and requests with team coordinator

QUALIFICATIONS:

- Helpdesk experience

- Able to solve users' technical problems and debug user issues

- Proficient with Excel and other text editor tools to manipulate data

- Able to read, understand and create technical instructions and documents

- Able to diagnose and resolve minor technical and/or network issues (e.g. LAN access)

- Excellent verbal and written communication skills

- Familiar with credit and collections and/or accounts receivable processes an asset but not required

- Strong interpersonal skills/virtual relationship building skills

BENEFITS

- Team oriented and productively focused global work environment with a team of ten associates

- Established company with global client base yet small company dynamism

- Competitive compensation package including medical, dental and other benefits

- Career and educational advancement opportunities

- Offices in Langford, BC and the benefit of virtually no commute!

How To Apply: 

Qualified applicants should submit a cover letter, resume and salary expectations to Comtech via email  jobs@collect.org by August 15, 2014.