Implementation Coordinator

GenoLogics Life Sciences Software

August 01, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/11989

Job Category: 
Management and Operations
Job Specialization: 
Project Management
Job
Company Overview: 

The GenoLogics Philosophy

The GenoLogics philosophy is that to build a great company, you must first and foremost be a great employer. This means creating a workplace that is both inspiring and rewarding – one with shared purpose and meaning. GenoLogics produces more than world-class software; we develop solutions to help advance the early detection, prevention and treatment of diseases such as cancer. To achieve this vision, we’ve created a team environment where communication is open and decision-making is transparent. It is the creativity, energy and savvy of our people that enables our success as an organization. 

Job Summary: 

Role

GenoLogics is the leading provider of informatics solutions for Genomics research, covering both clinical and discovery domains. Our vision is to catalyze life sciences research, advancing the early detection, prevention and treatment of disease.

Ideally, this role is based in Victoria, BC or San Francisco, CA although we would consider exceptional candidates elsewhere.

Position Overview

The Implementation Coordinator will be responsible for organizing and coordinating a large portfolio of projects across North America, the UK, and Asia Pacific.  As the interface between the sales team and the implementation team, the implementation coordinator will be responsible for coordinating the delivery of specific requirements to the customer in a timely and efficient manner.

The successful candidate will have exceptional organizational skills and ideally a background in project management or project coordination with a level of practical knowledge and understanding of project management methodologies, processes, tools and techniques. Ideally from the world of software, the person we seek is well-rounded, proactive and pragmatic. Applicants must be self-motivated and solution focused. The ability to thrive in a fast-paced, high-pressure corporate environment is fundamental. 

Responsibilities:

  • Organization and scheduling all implementation activities with the customer and technical services team
  • Ensure delivery of scope of work implementation activities occur in a timely manner
  • Oversee the customer portfolio to ensure high levels of ongoing satisfaction
  • Provide regular project status reporting, capture meeting minutes, and track project plans through to final delivery  
  • Manage a level of customer expectations to achieve final customer service and solution satisfaction
  • Coordinate multiple projects, with varying scope at different stages of the delivery life cycle
  • Develop and maintain effective working relationships with all internal and external stakeholders 
  • Foster a positive, collaborative implementation team environment to leverage diverse strengths and expertise
  • Identify and mitigate realistic and potential roadblocks, escalate issues appropriately to enlist support

Requirements:

  • Exceptional organizational skills, experience coordinating concurrent software projects in a high-pressure environment
  • Strong customer service orientation, adept at customer expectation management 
  • Proven ability to build and maintain effective internal and external working relationships
  • Outstanding communication skills, both verbal and written
  • Advanced problem solving skills, ability to develop effective solutions to complex problems
  • Strong commitment to personal excellence, self-motivated, self-sufficient and resourceful
  • Basic level understanding of project management methodologies, processes, tools and techniques
  • Previous experience delivering customer services and /or technical support
  • Bachelor’s Degree in Business, Computer Science, Engineering, Biology or related discipline
How To Apply: 

GenoLogics offers an attractive total compensation package including benefits and stock options. We thank everyone for their interest in this position; only short-listed applicants will be contacted. A hiring decision will be made as soon as we find the perfect candidate. Interviewing will be ongoing until such time. Please send your cover letter and resume to careers@genologics.com.

GenoLogics is well positioned for success within its marketplace. GenoLogics has been a proud recipient of both the Human Resources Excellence Award and the Product of the Year Award, as awarded by the Vancouver Island Technology Association (VIATeC).