Client Services Manager

RaceRocks 3D Inc.

August 06, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Management and Operations
Job Specialization: 
Sales and Business Development
Company Overview: 

RaceRocks 3D is looking for an entrepreneurial spirited team member in Victoria BC Canada. The Client Services Manager will manage external relationships and ensure client satisfaction. 

Job Summary: 


  • Communicate with client on Creative and Instructional Projects.
  • Maintain positive and professional relationships with the senior managers of client accounts.
  • Act on clients behalf within the company
  • Communicate client wishes to internal design and creative teams.
  • Manage all client email and phone calls.
  • Ensure fast turnaround on client requests.
  • Schedule and organize project creative sessions.
  • Work with Director of Operations and Project Managers to give the client the products that they want on time and on budget.
  • Work with QA team to ensure client satisfaction.
  • Cultivate new business opportunities by building and maintaining strong relationships.
  • Ability to write complete proposals to clients to win new business.
  • Work with development teams to prepare proposal budgets.
  • Clearly communicate scope, production schedules, and budgets to clients.
  • Develop client communication philosophy, strategy, and communication plans.


  • Proven ability in Customer Service
  • Strong Communication Skills
  • Excellent Analytic Skills
  • Strong Microsoft Office Skills
  • University Degree or Similar work experience
  • Marketing Skills and Asset
  • Social Media Skills an Asset
  • Knowledge of Agile Project Management an Asset
  • Creative Background (Film/TV/Games) an Asset
  • CRM experience an asset

Desirable Traits:

  • Professional
  • Personable
  • Energetic
  • Enthusiastic
  • Proactive
  • Organized
  • Self Starter



How To Apply: 

Please send resume, links to examples of work, and at least 3 references.