Senior Technical Analyst, Service Desk

BC Ferries

August 21, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
IT Management
Company Overview: 

With 47 ports of call, 35 vessels, and more than 500 sailings every day, BC Ferries is the largest independently-owned ferry company in the world.  Dedicated to safety, excellence, innovation, and people, we are committed to continuously improving the west coast travel experience of our customers.

Job Summary: 



You are self-motivated, your passion is problem solving, and your goal is achieving superior customer satisfaction. In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for working with the Service Desk and business teams, to develop and maintain processes and systems that meet the business needs, ensuring that these processes are aligned with best practice service management methodologies.

You supervise, lead and advise the Service Desk staff, who monitor and act as the first point of contact for all IT-related incidents. You ensure that staffing and skill levels are maintained by managing shift staffing schedules. You act as project leader and liaise between project sponsors and stakeholders. You are a strong team-player with an ability to establish and maintain cooperative working relationships, while consistently achieving a high level of customer satisfaction.

You have a post-secondary degree or diploma in Computer Science, Math, Business or IT-related discipline, or significant evidence of related work experience combined with supplementary training in MS Windows operating systems and applications. You have experience in a technical/analytical role. You have ITIL Certification.  Project Management certification would be considered an asset.

How To Apply: 

Email your resume, quoting position title, by 1:00 pm, September 12, 2014 to or fax to (250) 978-1225.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.