Helm. Love where you work. Helm offers complete enterprise information management solutions for the marine commercial transportation industry. Beyond providing innovative software to global clients, our people and culture matter the most. We value trust, accountability, performance, recognition, community, laughter, collaborative ideas and employee growth.
We are growing, and we are searching for brilliant Customer Service Specialists. As a Software Support Specialist, your primary responsibilities include delivering high-quality customer service through extensive software troubleshooting via telephone and screen-sharing. This includes identifying product issues, complex problem resolution, working with our QA Team by testing fixes and new features, as well as collaborating with other departments to improve the quality of our products.
Why Work At Helm?
The Challenge? (Primary Responsibilities):
Key Success Factors? (Competencies & Qualifications):
Please send your resume with a cover letter to: Helm’s Career Consultant | Email: firstname.lastname@example.org