Network Administration

Smart Dolphins IT Solutions

October 08, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/12511

Job Category: 
Technical
Job Specialization: 
IT Management
Job
Company Overview: 

Smart Dolphins is a local Victoria company that is in the business of helping other businesses with their technology. More specifically, we service our clients’ computer, networking and technical support needs. We’re looking to succeed in the long run by delivering the ultimate in service and developing strong, long-term relationships with our clients. You are invited to visit our website  www.smartdolphins.com to learn more about the company.

About “The Pod”

All Smart Dolphins are versatile individuals. We need to be. We take on a variety of roles for our clients (technical and otherwise) and spend a great deal of time educating clients on the uses and benefits of technology. Being a small business ourselves also requires us to be flexible and adaptive to the quickly changing business world. Initiative, maturity and self-discipline are also necessary with the freedom that comes with being a part of our team.

The atmosphere in the office is positive, open and dynamic. We have a lot of fun but we work hard at the same time. We all truly enjoy working in the professional yet personable small business atmosphere.

Importantly, we all have made a long-term goal to helping grow Smart Dolphins into something extraordinary and we look forward to coming to work every day to improve our own business and our clients’ businesses.

About the Current Position Available

As mentioned above, all Dolphins are well-rounded individuals and the next person we welcome aboard will be no exception. Because of our customer-centred philosophy, we all need to communicate well, be professional yet personable and have a strong, long-term commitment to delivering the best service in the industry. 

Job Summary: 

The successful candidate’s primary duties will include:

  • Onsite technical analysis and alignment of Smart Dolphins standards and best practices.
  • Contributing to the development and improvement of standards and best practices.
  • Building and maintaining knowledge of customer technology.
  • Building and maintaining customer relationships.
  • Installation of new hardware and software.
  • Troubleshooting and problem solving in a helpdesk environment.
  • Purchasing, receiving, inventory management, and various lab duties.

Primary qualifications:

  • Minimum 2 years of related experience.
  • Exceptional organizational skills.
  • Active Directory Certification or equivalent knowledge/experience applicable to small business networks
  • Microsoft Exchange Certification or equivalent knowledge/experience applicable to small business networks.
  • Experience installing new workstations in a domain environment.
  • A PASSION for technology
  • Excellent oral and written communication skills
  • Professional presentation.
  • Excellent interpersonal skills. Should be naturally positive, friendly, and capable of forging new relationships with minimal effort.
  • An entrepreneurial sense
  • Spectacular keyboarding skills

Other Desired Skills/Background:

  • Experience working with small business customers
  • MS SQL Knowledge
  • Hyper-V and/or vSphere experience
  • CCNA certification
  • Sharepoint
  • Other Windows, Cisco, or technology diplomas and certifications are always a plus

All qualifications aside, we are looking for great people who will fit in well with our team. Dolphins need a strong technical foundation with a confident and driven approach to learning. Smart Dolphins have dorsal pride, and love their customers. In our pursuit of distinction we strive to be gold medalists in every facet of life, all the while keeping it fun.

Ultimately, we are looking for a team player - someone who will mesh well with the people that are already part of the team, someone with the talents for the roles that need to be filled and someone who really wants to become a part of the Pod.

How To Apply: 

Finding the right person is of paramount importance to us. We hope that this overview of the opportunity sparks a strong interest in that right person. If you feel that this person is you, please submit your application on or before October 31st. We like to receive an up-to-date and applicable resume with a brief cover letter describing why you are an excellent candidate for this position. Please email your application to Dave Monahan (dave@smartdolphins.com).

We sincerely thank you for your interest in Smart Dolphins.