Technical Support Analyst

BC Assessment

October 10, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/12530

Job Category: 
Administrative
Job Specialization: 
IT Management
Job
Company Overview: 

About BC Assessment

BC Assessment values all property in the province of British Columbia. Our applications and data are used to create an annual Assessment Roll which informs and acts as an important factor for municipal and provincial taxation planning, policy and decision.

Employees are the heart of BC Assessment. As a Crown corporation providing property assessment services for a variety of customers across the province, BC Assessment recognizes the importance of its employees' contributions.

BC Assessment seeks to recruit, reward and retain great talent - the people who work hard to help make the corporation a leading property assessment organization and the first choice for property information in British Columbia. To find out more about BC Assessment, please click here.

Job Summary: 

BC Assessment is now searching for 2 dynamic people who are passionate about technology and customer service to join its team as Technical Support Analysts.

In this important role, your primary task will be to provide technical support and troubleshooting for frontline calls to our Contact Centre. Other tasks will cover configuration, installation, maintenance and utilization of shared systems software, hardware, network, and storage platforms for BC Assessment business applications and servers. You will provide Tier 1 & 2 problem resolution for BC Assessment users, customers and vendors.

You will also be responsible for operating and controlling installed information systems, and for submitting and verifying all production batch work for internal and external clients. You will also assist in the maintenance and day-to-day operation of the security and data backup system.

It will be important for you to work successfully in a collaborative team environment, and to organize and set your own priorities.

Finally, you will employ a high level of listening and communication skills when dealing with clients over the phone, via email, and in person.

In the first year, you can look forward to:

  • Providing software and hardware support for 650 internal staff
  • Completing assigned tasks within operational projects
  • Becoming cross-trained in BC Assessment managed technology to allow for redundancy and growth
  • Helping implement the new Incident and Problem management process

Job Requirements

A Diploma, Certificate or equivalent in the Computer Science field and 1 year of related experience in a client focused work environment.

Note: An equivalent combination of education and experience may be considered.

About the Benefits

BC Assessment is committed to the professional growth, development and well-being of their staff. In return for your dedication, you will be rewarded with a generous remuneration package and a full range of benefits, including:

• Extended Health and Dental;
• Retirement and Pension Plans;
• Employee & Family Assistance Program;
• Maternity and Parental Leave Top-Up Payments;
• Life/Sick Insurance Benefits;
• 3 Weeks Vacation to start;
• Awards & Recognition

For more details on the array of benefits BC Assessment has to offer, please click here. If you'd like to find out what it's like to work at BC Assessment, click here to view our career videos. BC Assessment is an Equal Opportunity Employer. Upon joining the BC Assessment team, you'll find yourself working with a group of friendly, team-oriented individuals who strive to deliver exceptional customer service while maintaining a healthy work-life balance. Best of all, you can look forward to an environment where your skills and experience are truly appreciated and rewarded.

This position is included in the Bargaining Unit and BCA intends to establish an eligibility list for this competition.

How To Apply: 

Please visit our website www.bcassessment.ca to log in to our Applicant Tracking System, create a profile and submit your cover letter and resume.

Closing date: October 24, 2014 @ 4:30pm Pacific Time.