Account Manager

Abebooks.com

October 16, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/12558

Job Category: 
Sales and Marketing
Job Specialization: 
Sales and Business Development
Job
Company Overview: 

AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites — AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

AbeBooks.com went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.

Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?

Job Summary: 

Account Manager (12 Month Contract)

Are you looking for a new challenge that will reward your unique blend of Sales hunger and Account Management expertise? AbeBooks.com – part of the Amazon.com group of companies - is currently looking for an Account Manager. This is a temporary position to replace a one year leave of absence. The right candidate may be considered for open positions at the conclusion of the employment term.

You will be responsible for supporting our North American Textbooks and Rare & Antiquarian Booksellers as their Key Account Manager. In your role you will support our key accounts, managing projects to improve performance and to attract more booksellers to join our marketplace. This position offers a great opportunity for a proactive, results-oriented individual who thrives in an extremely customer focused and metrics driven environment. If you have relentless desire to drive our business forward we have the career you're looking for!

Join us in beautiful Victoria, British Columbia and work with our world class Account management team at one of BC’s Top Employers.

This position’s main duties will include but not be limited to:

  • Manage and support key accounts to improve their performance and sales
  • Analyze the performance of booksellers and drive local as well as global initiatives to improve the overall customer experience for buyers and sellers
  • Analyze available inventory, pricing, delivery performance and customer experience related to sellers' performance to drive account management goals.
  • Develop and implement targeted bookseller acquisition & retention campaigns based on inventory, pricing and seller performance
  • Investigate, document, and resolve issues related to key account management, seller tools, web site functionality, technical or business issues
  • Cooperate with our product managers or drive directly initiatives to continuously improve our seller facing products and sales and account management tools
  • Drive initiatives to create and align best practices within the North American team as well as with the European team
  • Coordinate communication with the bookseller community
  • Coordinate the organization of 1-2 events and or book fairs per year
  • Closely cooperate with the marketing team to promote our booksellers' inventory to our worldwide customer base
  • Closely cooperate with Customer Support department to improve customer experience for buyers and sellers
  • Continuously improve the customer experience and build and maintain customer satisfaction

Must Have’s:

  • University Degree and work experience in an analytical environment, e-commerce, account management or project management.
  • Excellent Analytical skills, very good Excel knowledge
  • Strong communication skills, written and oral
  • Ability to manage small- to-medium-sized projects end to end
  • Ability to work in a busy environment and to coordinate activities among different departments
  • Strong bias for action, ability to prioritize and excellent time-management skills
  • Comfort rolling up sleeves to perform both qualitative and quantitative analysis and reach sound conclusions
  • Open minded with a “hands-on" attitude"

Nice to Have’s:

  • SQL knowledge
  • Knowledge of ecommerce and the book industry
How To Apply: 

AbeBooks provides competitive salaries, great benefits and a fantastic working environment and has been named one of BC's Top Employers for over 8 years in a row.   To learn more about this position, or to apply online, please apply through the Amazon jobs portal at http://amazon.jobs/team/abebooks. If you are unable to apply through the portal, please send your cover letter and resume, including where you heard about this position, to hr@abebooks.com.

We appreciate your interest in AbeBooks!