Software Trainer / Implementation Specialist

CityView, a division of Harris Computer Systems

October 29, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/12677

Job Category: 
Technical
Job Specialization: 
Software Development
Job
Company Overview: 

Harris Computer Systems has been providing complete Customer Information System (CIS) and Financial Management solutions exclusively to public and municipal utilities for over 30 years. Our track record speaks for itself. We are an experienced, solid company with proven solutions that are presently in use by over 3,000 customers across North America. We are the number one provider of powerful Financial and CIS solutions because of our specialized understanding of the electric, water and gas utility industry and our commitment to customer relationships.

Harris Computer Systems is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Job Summary: 

Position Summary

We are looking for a skilled and motivated individual to complement our training and implementation team. You must be capable of mastering and delivering all existing and future course content and materials for our flagship product, CityView. You will be taking an active role in identifying and documenting customer requirements and configuring the software to ensure customer satisfaction is achieved. You will interact with our clients on-site, on-line and over the phone so you have excellent communication skills, are positive and energetic. The position requires being away from the office an average of 2 weeks each month, training at various sites across North America. Some weekend travel is also required. An enthusiastic, team oriented individual, you are dedicated to providing outstanding customer service, have a knack for details and thrive on working in a fast-paced, demanding environment. An excellent opportunity for a technically competent individual who enjoys travel, technology and meeting people.

Mastering this role involves a steep learning curve, so you must be able to master new concepts and a large amount of technical and business process detail in a short space of time.

Key Duties and Responsibilities

  • Train a variety of courses applicable to the project implementation, including initial “data collection” type training, validation training, end user training, configuration training and report writer training.
  • Become an expert on the functionality and capabilities of the software, making enhancement requests to our product development team when appropriate.
  • Define and analyze client business requirements; interpret and apply information within the scope of the project.
  • Work with Data Conversion Specialist to achieve smooth transition of legacy data.
  • Work with Project Managers to balance the needs and requirements of clients within the constraints of project budgets.
  • Configure the software with business rules to allow clients to conduct their business processes.
  • Provide outstanding customer service and resolve client issues throughout the implementation process.

Experience and Education

  • Post secondary education
  • 2+ years of software training, business analysis, or relevant IT experience.
  • Previous experience with local government is an asset.
  • Post-secondary education in a technology-related discipline or equivalent work experience is an asset.
  • Adult education and/or software implementation experience are assets.

Competencies and Skills

  • Outstanding oral and written skills and telephone manner are required
  • Experience instructing in a small class setting with varying degrees of technical proficiency.
  • An understanding of database (installed and web-based) applications is an asset.
  • Experience with MS SQL Reporting Services (or equivalent) is an asset.
  • Background in adult education/training methodologies is an asset

Salary will be commensurate with experience and job responsibilities. MS Govern offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.

How To Apply: 

To apply for this position, please send your resume in Word or PDF format to Ian Carmichael ICarmichael@harriscomputer.com with the job title in the subject line.

NO TELEPHONE CALLS PLEASE