EM Field Services, Coordinator

Archipelago Marine Research Ltd.

November 12, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/12746

Job Category: 
Technical
Job Specialization: 
Other
Job
Company Overview: 

Archipelago Marine Research Ltd., established in 1978, is a Victoria-based consulting firm specializing in national and international commercial fisheries monitoring and marine environmental assessment services. Archipelago is a recognized world leader in the development and delivery of fisheries monitoring programs and monitoring technology. Archipelago has led the development of Electronic Monitoring (EM) programs, an innovative approach to fisheries management.

Job Summary: 

The Field Services Coordinator position has been developed to ensure that our clients receive world-class service, support and training starting with the installation of their EM equipment and through to the ongoing support of their system. This position is a dynamic and challenging one that requires a highly organized and motivated individual who has proven skills and experience with handling multiple tasks and working with diverse groups of people. The position will also require an individual who has a flexible schedule and is able to work longer hours and weekends when necessary.

The Field Services Coordinator will be part of the EM Operations team and has a number of areas of responsibility, each of which is outlined below. This position will report directly to the EM Field Services Manager, but will work closely with the Project Managers to ensure the deliverables for each of the projects can be met.

This position is full-time based on 37.5 hours per week, but will require longer hours of weekly work and some weekends when required. Additional work and some international travel will be required depending on the various projects and clients we are supporting.

DUTIES

  • Coordinate the work order process for EM services and installation work for staff and contractors across various projects.
  • Oversee the Vessel Monitoring Plan (VMP) portfolio for all vessels with electronic monitoring systems on-board. 
  • Provide technical troubleshooting support for staff and contractors on various EM hardware and software issues they encounter in the field.
  • Work with the Data Services team to develop and implement training programs and materials for our suite of software applications.
  • Work with other members of the Field Services team to develop and implement training programs and materials for all our hardware configurations that will be delivered to staff and contractors around the world.
  • Provide summaries and reports on specific projects as requested.
  • Assist with the development and maintenance of policies and procedures for all Field Services staff and contractors employed by Archipelago around the world.
  • Assume regular rotations and respond to calls on the 24-hr support line when on rotation.
  • Maintain accurate and up-to-date records for all client interactions through our CRM tool.
  • Assist with field installations of EM hardware on fishing vessels.
  • Various duties as required.

REQUIRED SKILLS/EXPERIENCE

  • Post secondary education in a related area.
  • 2+ years of recent experience in a field operations support role or technical support role.
  • Proficiency in Microsoft Office products (Excel, Power Point, Access, Word).
  • Experience developing and delivering training programs both in person and online.
  • Highly self-motivated with strong organizational skills.
  • Excellent attention to detail, analysis, and problem solving skills.
  • Excellent communication skills (both oral and written).
  • Ability to work as part of a team on variety of simultaneous tasks with multiple deadlines.
  • Ability to handle multiple tasks with minimal supervision.
  • Experience or strong aptitude in electronics or mechanical assembly is an asset, but not a necessity.
  • Commercial fishing knowledge and/or experience are an asset, but not a necessity.
  • Basic knowledge of electronic components, electrical circuits and hardware is an asset.

Starting rate will be commensurate with experience.

How To Apply: 

Mail or fax your resume to:
Archipelago Marine Research Ltd.
525 Head Street,
Victoria, BC, Canada V9A 5S1
Fax: (250) 383-0103
Or email it to amr@archipelago.ca

Application Deadline: Open until a suitable candidate is found

Note: Interviews may be conducted throughout the posting period and the position may be filled prior to the closing date.