Application Support Specialist


November 20, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
IT Management
Company Overview: 

Are you looking to have a tangible impact on the company you work for? Are you brimming with innovation and are a team player? Do you love the thrill of a challenge? Do you thrive in a fast paced environment and are looking to take your career to the next level? Are you an
exceptional leader that members of your team love to work with?

Procura provides a fully integrated clinical and back office software solution for health care supporting administrative, financial and clinical functions. Come join our winning team in helping our customers succeed in their business.

We strive to enable our customers’ success and it is people like you that make it possible; people who look at problems differently, people who understand the challenges of information systems and people who are passionate about what they do. Our company is growing and some very exciting things lie ahead for us this year – we hope you can join us.

Job Summary: 

Reporting to the Director, Customer Services, the Application Support Specialist will provide support to end users on the Procura application’s core elements. The successful candidate will be working from Procura’s office located in Victoria, BC. This position works closely with all members of the support staff as well as the Professional Services and Development teams.

Essential Duties and Responsibilities

  • Identify, research, replicate and resolve application problems.
  • Respond to telephone calls, email requests and cases logged on-line.
  • Track, document and monitor issues to ensure a timely resolution.
  • Monitor status of Procura hosted applications and other products.
  • Develop and maintain internal and external technical documentation.
  • Provide expert and creative solutions to internal and external users.
  • Assist Account Management, Development, and Product Architecture groups in assessing client
  • requirements to suit business needs.

Knowledge Skills & Abilities
To succeed in this position, you will be a quick learner and an analytical thinker. You are very patient and have excellent interpersonal skills. You may have a background in home care or health care information systems such as the Procura Health Management System.

  • Ability to provide outstanding support services to customers
  • Patience and a professional demeanor at all times
  • Strong written and verbal communication skills
  • Analytical approach to problem solving
  • Creative approach to resolving customer issues and ensuring satisfaction
  • Ability to manage multiple activities and be self-directed
  • Excellent organizational and prioritization skillsApplication Support Specialist
  • Experience in an application, systems, or IT supporting role
  • Strong conflict resolution skills
  • Demonstrated abilities in leadership and influence management
  • Ability to identify and nurture key external relationships
  • Ability to multi-task in a time sensitive environment
  • Willingness to take on new projects and tasks
  • Ownership of personal development and knowledge growth


Preference will be given to individuals who possess the following:

  • Previous Support Desk Experience
  • Working knowledge of Microsoft SQL Server
  • Familiarity with the use of client operating systems (XP, Vista, 7, 8) and server operating systems
  • (2003, 2008, 2008 R2, 2012)
  • Working knowledge of the Procura Health Management System
  • Development experience (Delphi, .NET, C#, SharePoint, Drupal, etc)
How To Apply: 

Ready for your next challenge? E-mail us your resume, cover letter and salary expectations in PDF format to: Please put your name and the job title you are applying for on your email subject line. For more information on our company and our leaders, please visit our website at

Only shortlisted candidates will be contacted. 

Thank you for your interest in Procura!