Merchant Support Coordinator

Revenue Wire Inc.

November 21, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
Sales and Business Development
Company Overview: 

RevenueWire Inc. is a global, rapidly growing e-commerce business designed for digital merchants.  Through our web-based platform, RevenueWire provides a range of services designed to help digital companies grow their business online.  We are currently seeking a Merchant Support Coordinator to join our team.

The Support Coordinator is an integral part of the Business Development team.   Your primary task will be to provide technical expertise to RevenueWire clients while contributing to the overall direction of services and features developed for customer use. 

Reporting to the Client Services Manager, the Support Coordinator will also assist with research and evaluation of prospective merchants, and proactively work with existing merchants to optimize their product offers and online sales.  The successful candidate will have an understanding of the e-commerce / technical online industry and be comfortable forging relationships with merchants around the world. 

Job Summary: 

Duties and Responsibilities

  • Provide timely and ongoing support and assistance to merchants
  • Manage technical tickets and escalations from clients to the development team
  • Support sales in customer discussions to assess customer needs / requests and solutions we can offer
  • Performs problem analysis and understands customer complexity striving for long term success and satisfaction of our customers
  • Enter and modify merchant and product data using our platform to meet client expectations
  • Conduct quality assurance and user acceptance testing on newly uploaded products prior to going live with the RevenueWire product features and catalogue
  • Proactively work with existing merchants to optimize product offers and online sales
  • Track the status of merchants to generate regular reports
  • Some travel may be required
  • Additional duties as assigned


  • Post-secondary education (University or College) or equivalent preferred
  • Self-starter with a strong desire to succeed at all tasks
  • Ability to communicate clearly in written and verbal form
  • Strong organizational skills and attention to detail
  • Effective time management and ability to prioritize tasks
  • Familiarity with Microsoft and Mac applications
  • Proven ability to achieve results in fast-paced, results oriented environment
  • Demonstrated ability to conceptualize, manage, and prioritize multiple projects
  • Ability to liaison and foster relationships with external clients and internal groups
  • Strong problem solving skills and technical analytical ability
  • Experience with various web-based technologies and e-marketing techniques an asset
  • Math / Excel background
  • Experience with PHP, CSS, HTML
How To Apply: 

RevenueWire offers a fun, creative work environment with top level talent.  We offer a competitive compensation and benefit package with invested growth opportunity.  If you meet the above qualifications and are ready to be part of a fast growing ecommerce company where you determine your future, we want to hear from you.

To submit your resume and application, please email to, quoting the position title in the Subject Line.

We thank all applicants for their interest.  However, only those selected for an interview will be contacted.  RevenueWire Inc. strongly supports equality in employment.