Strategic IT Infrastructure and Business Operations Manager


November 26, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Management and Operations
Job Specialization: 
IT Management
Company Overview: 

MAXIMUS is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. 

In Canada, MAXIMUS BC Health Insurance Inc. is responsible for the administration and delivery of two of the Province of British Columbia’s most important health care programs: The Medical Services Plan and PharmaCare.

Maximus is constantly looking at new technology, processes and methods of delivering services to the citizens of British Columbia. Because of this, and given our client’s expertise in program information management, claims processing, contact centre services, document processing and information technology, Maximus is positioned for significant growth.

Join us here in Victoria, BC to experience the best in West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your down time can be spent exploring the beautiful West Coast – from culinary experiences to cultural events, and to outdoor challenges. We have it all! Located in beautiful Victoria, BC, in the heart of downtown, Maximus offers easy access to every amenity.  

Maximus offers competitive market salaries, 100% employer paid benefits, and defined benefit pension plans.

Job Summary: 

The Strategic IT Infrastructure and Business Operations Manager will be responsible for the design, budgeting, and procurement for MAXIMUS Canada’s future IT infrastructure and related services. 

In this manner, the Strategic IT Infrastructure and Business Operations Manager will work closely with the IT Infrastructure Operations Managers and Enterprise Architect to ensure future infrastructure investments have been appropriately planned, costed, and procured such that the Infrastructure Operations team is able to implement the required infrastructure on time to enable project delivery teams meet their commitments.   

In addition, The Strategic IT Infrastructure and Business Operations Manager will also own the short and long term IT financial plan in alignment with finance and accounting.


  • Develop and execute plans for the Infrastructure portfolio and to support the overall business strategy including new business development.
  • Work with the business development teams to present solutions and negotiate with client stakeholder groups.
  • Manage and set priorities for the evaluation, design, development, and implementation of all enterprise infrastructure.
  • Perform supplier selections; prepare Request for Proposals (RFP’s), trade studies, bid proposals, contracts, and scopes of work.
  • Manage ongoing vendor performance, service level agreements, and escalations.
  • Conduct market research on products, services, protocols, and standards in support of all infrastructure capabilities.
  • Develop and manage the IT budget/forecast and schedule according to fiscal year plans.
  • Ensure IT costs are appropriately allocated to projects and clients.
  • Provides technical expertise to other departments as part of cross-functional project teams.
  • Assess the required competencies of the IT team based on the future technical and leadership requirements.
  • Assist with solution design and lead infrastructure cost modeling for new business opportunities and major projects.
  • Assist with specifying security provisions to ensure compliance with corporate and client policies.
  • Work with Finance and Corporate Services to support financial, security, and risk audits.


  • Bachelor of Science or Bachelor of Arts Degree Required (Preference for Computer Science, Information Technology, or related Information Technology Concentration).
  • MBA or other Business and/or Finance related Education.
  • Minimum 7 to 10 years Implementing and Managing Large Scale IT Infrastructure & Mission Critical Applications.


  • Proven functional experience in the role or similar type of role.
  • Project Management Experience.
  • Broad knowledge in IT Systems and Infrastructure.
  • Experience in setting technical directions and strategies.
  • Supplier management experience.
  • Experience with working with Government Procurement and Government Information Systems.
  • Knowledge and experience with ISO 27001.
How To Apply: 

Please call or send your resume in confidence quoting: Strategic IT Infrastructure and Business Operations Manager to: , Deadline date: December 31st, 2014

Cliff Tang, Principal
Zealots Consulting Inc. Executive Search
IT Recruitment Consulting & Leadership Development
"Part of Your Team"
Lynn Valley Town Centre
1199 Lynn Valley Road, Box 16133,  North Vancouver, BC  V7J 3S9
604-727-3141 (phone)
604-988-3152  (fax)