Junior IT Support Specialist

Money Mart

December 18, 2014

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/12985

Job Category: 
Technical
Job Specialization: 
Other
Job
Company Overview: 

Money Mart has been helping Canadians with their financial needs for over 25 years. Whether you need a payday loan, your cheque cashed, or simply need to exchange some foreign currency, Money Mart is here to serve you. With branches open late across Canada, it’s easy to see why more and more people choose us for fast, friendly, hassle-free solutions.

At Money Mart, we know that our employees are the key to our success. With over 460 stores in Canada, and locations internationally in the UK, the US, and expanding throughout Europe, opportunities for career growth and development with us are endless. As part of Dollar Financial Group, Inc., Money Mart’s reach is international, but our focus, is local; at every counter, and with every customer that we serve. 

We hire smart, business savvy, people who get a thrill from helping our customers meet their personal and financial goals. We offer amazing training programs, world class benefits, great personal incentives and lots of other cool perks. If you are looking to flex your sales skills, and want to join a diverse, fun and dynamic team we have the job that you have been looking for.
At Money Mart, you can learn, grow and thrive…. So what are you waiting for????

Specialties: Payday Loans, Cheque cashing, Foreign Currency, Western Union, We buy Gold, Taxes
Website: http://www.moneymart.ca
Industry: Retail, Sales, Financial Services
Company Size: 5001-10,000 employees
Founded: 1982

Job Summary: 

Job Description

To facilitate the smooth deployment of technology to DFC’s North American retail environment

Reports to: Help Desk Manager

Working relationships: Corporate IT Staff, Dollar Financial IT Staff, Senior & Store Level Operations Staff from Corporate. This position has frequent contact with helpdesk users, peers, and managers. This position will also have contact with independent software vendors and hardware distributors.

 Education: The ideal candidate will have a two-year technical diploma or the equivalent in work experience and two to three years of prior related experience

 Experience: It would be beneficial that the candidate have prior experience with software deployment systems, SQL reporting, and windows administration. The position requires the candidate be a self-started and have a flexible schedule.

RESPONSIBILITIES/ACCOUNTABILITIES

 Accountability:

  • Provide expert and creative solutions to software distribution and endpoint management with an eye towards cost effectiveness and efficiency.

 Responsibilities

  • This position will have an early morning start time (4am)
  • Facilitate software package deployments across a distributed retail environment and perform the following deployment steps: Design, Document, Execute, Report
  • Administrate various system level applications
  • Distributed Endpoint administration
  • Escalation point for Application issues reported to the Helpdesk
  • Solution documentation
  • Training Helpdesk analysts in various new systems
  • Assist in the development and day to day execution of support processes for new and existing business systems
  • Ad hoc report building
  • Other duties as required

Qualifications

 Technical skills: 

  • Experience with Software Delivery systems.
  • Knowledge of Windows desktop administration.
  • Knowledge of windows scripting in various languages. ( Ex. VB Script, PowerShell, Batch)
  • Knowledge of Windows Management Instrumentation.
  • Knowledge of T-SQL query language.
  • Data entry skills.
  • Technical Writing.

Soft skills:

  • Strong oral and written communication skills on both a technical and business level
  • Must be detail-oriented and logical
  • Ability to learn new business and technical concepts
  • Able to work with minimal supervision
  • Ability to adapt quickly to new technologies and changing business requirements
  • Excellent analytical and problem solving skills

Additional Information

We look for bright, energetic, motivated individuals who are interested in learning and developing their career. We invest in our employees and offer extensive training and development programs to set you up for future success.

How To Apply: