Technical Services Analyst


January 06, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
IT Management
Company Overview: 

Are you looking to have a tangible impact on the company you work for?

Are you brimming with innovation and are a team player? Do you love the thrill of a challenge? Do you thrive in a fast paced environment and are looking to take your career to the next level? Are you an exceptional leader that members of your team love to work with?

Procura provides a fully integrated clinical and back office software solution for health care supporting administrative, financial and clinical functions. Come join our winning team in helping our customers succeed in their business.

We strive to enable our customers’ success and it is people like you that make it possible; people who look at problems differently, people who understand the challenges of information systems and people who are passionate about what they do. Our company is growing and some very exciting things lie ahead for us this year – we hope you can join us.

Job Summary: 

Procura is looking for an enthusiastic, customer-oriented Technical Services Analyst based in our Victoria, BC office. This position will work closely with other IT professionals in Victoria BC, and Sydney Australia, in support of teams at various locations across the US, Canada, and Australia.  An ideal candidate will be a self-starter, and be able to work with minimal supervision in a dynamic environment.  

Essential Duties and Responsibilities

As a member of Procura’s Technical Services team, the Technical Services Analyst will be responsible for the ongoing support of users, systems, and infrastructure employed by the Procura organization including, but not limited to the following:

  • Project and task driven installation/configuration activities
  • Performing operational IT support for teams in various countries
  • Monitoring and maintenance of corporate and product related systems
  • Creating and maintaining technical documentation
  • Dealing directly with vendors for support as required
  • Participating in the planning and maintenance of disaster recovery activities
  • Acting as an escalation point for product related technical questions and requests
  • Sharing on-call escalation rotation responsibilities
  • Occasional scheduled and unscheduled evening and weekend time requirements
  • No regular travel, though occasional travel may be necessary


Applications will be Top Graded.  As such, experience in all areas may not be required if excellence is demonstrated in others.

  • 3+ years related IT experience
  • Administration of Windows Server platforms, including: 2008 R2, 2012, and 2012 R2
  • Administration of Windows client devices, including: 7, 8, 8.1
  • Virtualization Technologies (VMWare ESXi, vCenter, etc.)
  • Active Directory Administration
  • Exchange Server Administration
  • Best practices relating to hardware installation & maintenance
  • General networking principals (DHCP, IP Addressing, Subnets, etc.)
  • General SQL Server administration
  • SSL Certificate Management
  • Creation and maintenance of technical documentation
  • Education/certification in any of the above areas
  • Valid passport
  • Experience with Procura applications is an asset
How To Apply: 

Ready for your next challenge? E-mail us your resume and cover letter in PDF format to: Any hard copies should be marked Attn: HR, 1112 Fort St, Suite 600, Victoria, BC V8V 3K8.

Please note that due to the volume of applications received, replies will be given to short-listed applicants only.

Thank you for your interest in Procura!