Technical Support Guru

Smartpager Systems Inc.

January 06, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
IT Management
Company Overview: 

TelmedIQ is improving healthcare communications between doctors and patients through the use of innovative cloud based software solutions.  Since being founded in 2012, our software is used  by some of the largest healthcare organizations in North America to streamline communications and improve patient outcomes.  

Job Summary: 

We are looking for a new Technical Support Guru to join or growing team here in Victoria BC.  As an ideal you will be able to interact with our customers to resolve technical issues.  Ideally you will also work with our sales team and get involved in software demonstrations and answer technical questions for prospective clients.

Benefits of working with our team include working in a dynamic forward thinking environment, a competitive compensation plan, stock options, and full benefits package.

Duties Include:

-Resolve telephone, email, and web support tickets.

-Be a part of our 24*7 support team, including taking some on-call shifts.

-Conduct brief software demonstrations to potential clients.

-Assist with other pre-sales technical documentation or questions.


-The ideal candidate will have a technical diploma or Bachelor’s degree in a mathematics, engineering computer, electronic, or software related field.

-The ability to demonstrate clear and concise written and verbal communication.

-The ability to adopt a proactive approach to dealing with customers and their issues immediately and proactively.

-Experience with Smartphone platforms  (iOS, Android) will be an asset but not a requirement.

-Experience with Software systems and telecommunications systems will be an asset but not requirement.

-Working experience or familiarity with SQL will be an asset, but not a requirement.

How To Apply: 

-Please submit your resume to

-Please note that we will be conducting online video style interviews using Kira Talent ( a first step in our screening process for qualified applicants.  We like to announce this up front as it is not a standard tool used by many victoria tech companies and it often suprises candidates when we ask them to complete this part of the process.