Technical Writer

CityView, a division of Harris Computer Systems

January 10, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/13078

Job Category: 
Technical
Job Specialization: 
Software Development
Job
Company Overview: 

Harris Computer Systems has been providing complete Customer Information System (CIS) and Financial Management solutions exclusively to public and municipal utilities for over 30 years. Our track record speaks for itself. We are an experienced, solid company with proven solutions that are presently in use by over 3,000 customers across North America. We are the number one provider of powerful Financial and CIS solutions because of our specialized understanding of the electric, water and gas utility industry and our commitment to customer relationships.

Harris Computer Systems is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Job Summary: 

Technical Writer – Part Time/Contract

Position Summary

We are looking for a highly skilled and motivated individual to help us bring our product documentation up to date. You must be capable of working independently to learn the software capabilities and document them in our online content management system. You will be taking an active role in identifying and documenting product features in a manner that is understandable to our end users. You will interact with our trainers, product developers and support analysts to ensure end-to-end content is provided. An enthusiastic, team oriented individual, you are dedicated to providing outstanding online documentation, have a knack for details and thrive on working in a fast-paced, demanding environment.

Key Duties and Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
  • Come up to speed quickly on how the existing documentation is organized.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Be an expert on the functionality and capabilities of the software, making sure that defects are brought to the attention of our product development team when appropriate.
  • Write easy-to-understand user interface documentation, online help and configuration guides.
  • Create tutorials to help end-users use a variety of applications.

Competencies and Skills

  • Experienced in writing software documentation for complex systems, preferably in an online content-management system format, using editors such as Joomla, wiki or equivalent.
  • Proficient working with web design, blogging, imaging software, video software and other complementary tools that ensures the content is rich and user-friendly.
  • Ability to deliver high quality documentation paying attention to detail.
  • Ability to quickly grasp technical concepts and make them understandable through text, pictures and video.
  • Excellent written skills in English.
  • Knowledge of local government processes is an asset.
  • University degree in a related discipline is preferred.

This is a fixed term or contract position. Applicants will be expected to provide compensation expectations once the scope of work is understood.

How To Apply: 

To apply for this position, please send your resume in Word or PDF format to smccormick@harriscomputer.com with the job title in the subject line.

NO TELEPHONE CALLS PLEASE