Solutions Engineer

MediaCore

January 15, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/13143

Job Category: 
Technical
Job Specialization: 
Sales and Business Development
Job
Company Overview: 

About MediaCore

We help the world’s most innovative universities build engaging, video-driven learning experiences.

By the end of 2015, 88% of all university students will be taking a minimum of one course online, and video is rapidly becoming the gold-standard used by instructors in creating educational content. With the rise of video in the classroom, institutions need tools to manage the vast amount of content that is being created — and that’s where we come in. Universities use our software to record, manage and share video with students, professors and alumni. Over the past four years our award-winning team has redefined the way video is used at universities like Yale, Brown, Columbia, Berkeley, Penn State, Georgia Tech, and over 100 more all over the world.

We’re looking for talented, dedicated, and passionate people who want to make a global impact in the way education is delivered. If that sounds like your cup of tea, then we’d love to hear from you!

Job Summary: 

The Role

MediaCore is looking for a Solution Engineer (SE) who will be responsible for all technical and implementation oriented aspects of the MediaCore sales cycle.  SE’s must be both sales focused and technically savvy. The SE will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SE will take ownership customer satisfaction by proactively managing and delivering technical information to our customers onsite, online, and via telephone.

Responsibilities

  • Engage with the customer as the technical lead throughout the sales and setup process
  • Engage with newly signed education customers as a MediaCore product expert to implement our product; implementation activities include setup, integration with existing systems, troubleshooting, customization, API testing, and documentation
  • Work with customers to help them identify, given their requirements and their internal technical capabilities, how to best make use of the MediaCore platform, plugins, and integrations
  • Work with the Sales team to write responses for technical RFPs

Requirements

  • Exemplary verbal, presentation, and written communication skills
  • Desire to build strong customer relationships
  • Experience scoping, managing and executing customer pilots and proof of concepts
  • Some programming experience
  • B.Sc. in Computer Science or a related field or equivalent years of work experience
  • Firm grasp of computer networking concepts
  • Familiarity with the development and technological underpinnings of modern web applications and SaaS applications

Nice to haves

  • Previous consulting experience implementing enterprise class software solutions.
  • Experience in project management
  • Experience mapping RFI/RFP requirements to software solutions
  • Previous experience in selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution
How To Apply: 

Please visit the following link to apply directly for this position: https://mediacore.bamboohr.com/jobs/view.php?id=9