Associate Technical Analyst, Service Desk

BC Ferries

January 21, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

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Company Overview: 

With 47 ports of call, 35 vessels, and more than 500 sailings every day, BC Ferries is the largest independently-owned ferry company in the world.  Dedicated to safety, excellence, innovation, and people, we are committed to continuously improving the west coast travel experience of our customers.

Job Summary: 


You are self-motivated, your passion is problem solving, and your goal is achieving customer satisfaction.  In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for providing first tier support to the BC Ferries user community.

You are the first point of contact and you work closely with all levels of support staff in the monitoring and resolution of IT-related incidents. You are a strong team-player with an ability to establish and maintain cooperative working relationships, while consistently achieving a high level of customer satisfaction.

You have a post-secondary degree or diploma in Computer Science or other IT-related discipline, and/or a minimum of three years’ experience in an IT environment providing end-user support, with a good understanding of ITIL. You have strong analysis and troubleshooting skills combined with excellent communication skills.

How To Apply: 

Email your resume, quoting position title, by 1:00 pm, Friday, February 6th, 2015 to or fax to (250) 978-1225.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.