Network Analyst Operations

University of Victoria (UVIC)

January 29, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
IT Management
Company Overview: 

University Systems ( serves a diverse client base including students, faculty and world-renowned researchers. We consist of three major units: Academic & Administrative Services, Infrastructure Services, and UVic Online, all working together to provide computing, communications and technology in support of the university's learning, teaching, research and administrative activities. We support high profile research projects like VENUS, NEPTUNE and ATLAS and work as part of the BCNET consortium. We exist in a complex work environment where we must effectively navigate complex, cutting edge and ever-changing technology, and information security and privacy issues in order to be the best information systems organization in the Canadian university system. 

Job Summary: 

Reporting to the Team Lead, Operations, Network Services, the Network Analyst Operations works as part of a team to ensure the operational effectiveness of UVic campus data and communications networks, comprised of two enterprise data centres and approximately 300 telecommunication rooms spread over 40 buildings. This position performs tier 2 and tier 3 problem determination and resolution including: data; VOIP; Network security, Wireless. Initiates further action as is required to resolve network problems through notification to service personnel and technical staff. Responsible for deciding on an appropriate course of action to resolve a problem, including the assignment of responsibility to technical staff.

This position will require daily interaction with teams, both formal and ad-hoc, consisting of personnel from within University Systems, from other campus IT units, IT units at other universities and institutions, the research community, and from communities of clients.

Our normal business hours are 7:30 AM to 4:30 PM, system maintenance may be performed off-hours and major issues are responded to on a 24/7 basis.

Undergraduate degree in Computer Science/Engineering or other relevant discipline and a minimum of 3 years of experience or the equivalent combination of education and experience.

Technical requirements:

  • Experience with csh/bash, Unix/Linux, DHCP, DNS, routing, switching, security, VOIP.
  • Excellent understanding and ability to effectively use all aspects of local and wide area networks, network standards, protocols, network hardware, facilities, configuration, architecture, network security and prevailing networking technologies. These include, but are not limited to:
  • TCP/IP routing and switching (OSPF, BGP, MPLS, HSRP, VRFs, policy routing),  optical networking (ROADM),voice (VoIP), network security (firewalls, IDS/IPS, SSL, VPN, IPSec), traffic engineering (QoS, IP SLA, policing, shaping), packet capture and analysis (wireshark), network design (IPv4, IPv6, multicast, virtual networks), enterprise LAN/WAN network management and network management systems (SNMP, Intermapper), and TCP/IP services such as DNS, DHCP.
  • A high level of technical expertise and problem solving abilities and must be able to effectively resolve unusual and highly complex technical problems.

In addition, the following abilities are required:

  • to work outside of normal working hours on an emergency or pre-scheduled basis;
  • effectively manage multiple tasks and priorities and work under pressure to meet time sensitive and mission critical deadlines in a complex environment;
  • use task specific network tools such as debugging software and system
  • logs to troubleshoot complex network issues;
  • use knowledge of network security protocols, policies and tools to enforce network security;
  • take initiative and work with limited direction;
  • work independently and collaboratively;
  • mentor and coach technical staff and teams, and act as a resource;
  • successfully contribute to complex projects: developing project work plans, monitoring and directing the activities of a project team;
  • Excellent written and verbal communications skills; and,
  • Strong interpersonal skills.
  • Experience gained in an academic or research environment will be considered an asset.
How To Apply: 

To apply and to learn more about this and other opportunities available at the University of Victoria, interested individuals are invited to visit our website at:

The University of Victoria is an equity employer and encourages applications from women, persons with disabilities, visible minorities, aboriginal peoples, people of all sexual orientations and genders, and others who may contribute to the further diversification of the University.