Account Manager

Abebooks.com

February 11, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/13330

Job Category: 
Sales and Marketing
Job Specialization: 
Sales and Business Development
Job
Company Overview: 

AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites — AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

AbeBooks.com went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.

Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?

Job Summary: 

Are you looking for a new challenge that will reward your unique blend of Sales hunger and Account Management expertise? AbeBooks.com, an Amazon company, is currently looking for an Account Manager to join the team in Victoria, BC to work with our world class Account management team at one of BC's Top Employers.

You will be responsible for growing and developing the businesses of our North American booksellers. In this role you will support these accounts, managing projects to improve performance and to attract more booksellers to join our marketplace. This position offers a great opportunity for a proactive, results-oriented individual who thrives in an extremely customer focused and data driven environment. If you have relentless desire to drive our business forward we have the career you're looking for!

This position’s main duties will include but not be limited to:

  • Manage and support key accounts to improve their performance and sales
  • Analyze the performance of booksellers and drive local as well as global initiatives to improve the overall customer experience for buyers and sellers
  • Analyze available inventory, pricing, delivery performance and customer experience related to sellers' performance to drive account management goals.
  • Develop and implement targeted bookseller acquisition & retention campaigns based on inventory, pricing and seller performance
  • Investigate, document, and resolve issues related to key account management, seller tools, web site functionality, technical or business issues
  • Cooperate with our product managers to drive initiatives to continuously improve our seller facing products and sales and account management tools
  • Drive initiatives to create and align best practices within the North American team as well as with the European team
  • Coordinate communications with the bookseller community and organize 1-2 book fairs per year
  • Closely cooperate with the marketing team to promote our booksellers' inventory to our worldwide customer base
  • Some travel may be required.

The ideal candidate will have the following qualifications:

  • University Degree and work experience in an analytical environment, preferably ecommerce
  • Account, product or project management experience
  • Excellent analytical skills, very good Excel knowledge
  • Strong communication skills, written and oral
  • Ability to manage small- to-medium-sized projects end to end
  • Ability to work in a busy environment and to coordinate activities among different departments
  • Strong bias for action, ability to prioritize and excellent time-management skills
  • Comfort rolling up sleeves to perform both qualitative and quantitative analysis and to reach sound conclusions
  • Open minded with a “hands-on" attitude"

The following qualifications are preferred but not required:

  • SQL knowledge
  • Knowledge of ecommerce and the book industry
  • Fluency in other languages
How To Apply: 

If you are interested in this position, please apply online through the Amazon jobs portal at http://www.amazon.jobs/jobs/291460/account-manager.

We look forward to receiving your application!