Customer Support Representative

February 11, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
Company Overview: 

AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites —,,,,, and, as well as, a marketplace for German books. went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.

Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?

Job Summary: 

Did you ever think of books as high-tech?

Join us in beautiful Victoria, British Columbia and work with our world class Customer Support team at one of Canada’s Top 100 employers., an Amazon company, is a global online marketplace for books, with millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.

Are you looking for a new challenge that will reward your unique blend of technical ability and customer support aptitude? is looking for a technical minded Customer Support Representative. If you have a passion for customer support and you thrive in a fast paced high-tech call centre environment, wants to talk to you!

The position is available immediately offering a competitive salary, benefits and a unique learning environment.

Key Accountabilities

  • Demonstrate a high level of productivity and quality in evaluating, prioritizing and resolving incoming customer requests via e-mail and telephone.
  • Continuously build and maintain a comprehensive working knowledge of all company related products and services.
  • Conduct technical investigations, document web site problems and Customer issues, and help prioritize tasks based on severity and importance.
  • Act on Customer concerns in accordance with Customer Support policies, procedures and guidelines.
  • Act on opportunities to help Customers buy and sell more books.
  • Continually seeks opportunities to increase customer satisfaction.
  • Any other duties as may be assigned to you by AbeBooks from time to time.

The ideal candidate will have:

  • Proficient computer skills, and knowledge of the Internet and E-commerce.
  • Proven self-starter who takes initiative and thrives in a fast paced environment while balancing pace during lower demand periods.
  • Adaptable Customer Service skills with the ability to understand customer needs through assessment.
  • Team player with the ability to generate enthusiasm among team members.
  • Proven track record in strong, effective, written and verbal communications.
  • Superior organizational skills, attention to detail and ability to prioritize.
  • Ability to handle challenging Customers and achieve customer satisfaction wherever possible.
  • Ability to handle multiple tasks while maintaining a high level of quality and accuracy
  • Minimum typing speed of 40wpm

The following qualifications are preferred, but not mandatory:

  • Customer and/or Technical Support experience
  • Tutoring or training experience
  • Some knowledge of SQL
How To Apply: 

If you are interested in this position, please apply online through the Amazon jobs portal at

We look forward to receiving your application!