xMatters connects people with what they need to know, at the exact moment they need to know it – so they can act quickly. It’s a simple concept that packs huge benefits. It can save the sanity of an IT team – or save lives of people affected by disaster. It can breathe new life into a product, or capture a customer’s attention at just the right instant. Our communication forms run on our innovative, cloud-based, communication platform connecting people with events, processes, information and people when it matters most. Our clients use xMatters to save time, resources, and headaches – and to prevent their staff and customers from being inundated with useless mass notifications. Everyone wins. And that’s what matters to us.
Have you ever worked for a technical documentation department that seemed invisible and inconsequential within your organization? Where what you produced was viewed as an afterthought or necessary evil? That'snot how we roll here at xMatters: technical collateral has always been integral to the product and a critical aspect of the user experience.
This means that being a member of the xMatters Technical Publications team is no ordinary documentation job. It's an opportunity to collaborate with an experienced team that's (maniacally?) focused on improving the customer experience. Sure, you'll be expected to help create and maintain a broad suite of technical documentation, including user guides, online help, knowledge base articles, and so on. But you'll also be digging into the latest help technologies like mobile app onboarding, in-application tutorials, and orientation overlays. We'll challenge you to do your best work ever - supported by a bunch of very smart and talented people across the organization.
This position will be a great fit for you if you're already a highly-skilled writer who has a bit of a flare for graphic design and UX, and a love for technology and innovation. If all of this resonates, we want to hear from you.
Your Education, Experience and Skill Sets
Stuff That Earns You Bonus Points
Other Things You Should Know
Cool Culture: Why You’ll Love Working Here
Send your resume and cover letter to email@example.com with your name and "Technical Communicator" in the subject line (<yourName> - Technical Communicator). Feel free to send us a link to your LinkedIn page as well.