Technical Communicator


February 24, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
Software Development
Company Overview: 

xMatters connects people with what they need to know, at the exact moment they need to know it – so they can act quickly. It’s a simple concept that packs huge benefits. It can save the sanity of an IT team – or save lives of people affected by disaster. It can breathe new life into a product, or capture a customer’s attention at just the right instant. Our communication forms run on our innovative, cloud-based, communication platform connecting people with events, processes, information and people when it matters most. Our clients use xMatters to save time, resources, and headaches – and to prevent their staff and customers from being inundated with useless mass notifications. Everyone wins. And that’s what matters to us.

Job Summary: 

Have you ever worked for a technical documentation department that seemed invisible and inconsequential within your organization? Where what you produced was viewed as an afterthought or necessary evil? That'snot how we roll here at xMatters: technical collateral has always been integral to the product and a critical aspect of the user experience.

This means that being a member of the xMatters Technical Publications team is no ordinary documentation job. It's an opportunity to collaborate with an experienced team that's (maniacally?) focused on improving the customer experience. Sure, you'll be expected to help create and maintain a broad suite of technical documentation, including user guides, online help, knowledge base articles, and so on. But you'll also be digging into the latest help technologies like mobile app onboarding, in-application tutorials, and orientation overlays. We'll challenge you to do your best work ever - supported by a bunch of very smart and talented people across the organization.

This position will be a great fit for you if you're already a highly-skilled writer who has a bit of a flare for graphic design and UX, and a love for technology and innovation. If all of this resonates, we want to hear from you.

Your Responsibilities

  • Working with xMatters Engineering and Product Management to help define UX/UI elements and nomenclature
  • Creating, writing, editing, and maintaining technical documentation
  • Providing estimates for key deliverables and milestones within a given release cycle
  • Gathering information from subject-matter experts
  • Participating in product reviews
  • Engaging with xMatters community members regarding documentation-related issues
  • Learning and applying the latest technical communication tools and concepts

Your Education, Experience and Skill Sets

  • Bachelor’s or Master's degree in English, journalism, information technology, information science, computer science, engineering or equivalent
  • At least five years of technical writing experience
  • Ability to absorb and organize complex content logically for technical and non-technical audiences
  • Excellent oral and written communication skills
  • Familiarity with single-sourcing concepts and industry-standard authoring tools
  • Proven ability to meet deadlines while producing high-quality work
  • Passion for being organized - you're able to focus on the details or the broad view as needed
  • Demonstrated ability to take direction and work well as a team member

Stuff That Earns You Bonus Points

Experience with...

  • Guided product onboarding strategies
  • Mobile app help wordflows
  • Product integrations
  • UX concepts and best practices
  • Graphic design
  • Working in a geographically-distributed company
  • Agile development methodologies such as Scrum
  • Professional services or help desk/support
  • Business analysis
  • Developer portals
  • Localization and translation
  • Designing, implementing and delivering virtual training
  • Enterprise SaaS software
  • Producing client-facing collateral such as sales and marketing content
  • Software like Camtasia, MadCap Flare, JIRA, Confluence, Slack, SnagIt, Visio, & Zendesk

Other Things You Should Know

This position:

  • Reports to the Technical Publications Product Manager
  • Will involve occasional travel
  • Is office-based in beautiful downtown Victoria, British Columbia

Cool Culture: Why You’ll Love Working Here

  • Modern new office in downtown Victoria, with great views
  • Market-leading compensation - we're keen to hire the best
  • Personalized environments: Mac devotee? Linux lover? Have at ‘er - all on big screens
  • Full extended medical benefits, including dental and vision
  • Training and professional development budget to help advance your career
  • Strong belief in work/life balance (and we mean it)
  • Annual health & wellness grant to spend on almost anything to improve your life
  • Emphasis on innovation: we dedicate one day every month to our pet projects and award prizes for the best ideas
  • Diverse, smart, and talented co-workers
  • Collaborative, fun work environment
  • Well-stocked kitchen with snacks, drinks, and ‘beverages’
  • Generous employee referral program
  • Fun days involving curling, frisbee golf, pool at the pub, and so on
  • Annual xMatters Kickoff in places like Seattle, San Francisco, San Diego, & Vancouver
How To Apply: 

Send your resume and cover letter to with your name and "Technical Communicator" in the subject line (<yourName> - Technical Communicator). Feel free to send us a link to your LinkedIn page as well.