Jr. IT Support Specialist

Dollar Financial Group

February 25, 2015

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Job Category: 
Job Specialization: 
Finance and Accounting
Company Overview: 

DFC Global Corp. is a leading, international, diversified non-bank financial services company responsibly serving unbanked and under-banked consumers and small business owners for over thirty years.

Our customers purchase some or all of their financial services from us rather than from banks and other traditional financial institutions, due to convenience, accessibility and our high quality customer service. We attribute our long-term success to being attuned to our customers' needs, conducting our business responsibly, and contributing to the communities we serve.

We serve our customers from over 1,500 retail storefront locations, and digitally through our websites, mobile phone and other remote platforms. DFC Global Corp. provides consumer financial products and services across a broad geographic footprint in 10 countries across North America and Europe—Canada, the United Kingdom, the United States, Sweden, Finland, Poland, Spain, the Republic of Ireland, Czech Republic and Romania.

DFC Global Corp.'s global retail operations include the brands Money Mart®, The Money Shop®, Insta-Cheques®, Suttons and Robertsons®, The Check Cashing Store®, Sefina®, Helsingin PanttiSM, Optima®, MoneyNow!®, Super Efectivo® and ExpressCredit®. We also offer Internet-based unsecured short-term consumer loans in the United Kingdom primarily under the brand names PaydayUK® and Payday Express®, in Canada under the Money Mart name, in Finland, Sweden, Poland and Spain primarily under the Risicum® and OK Money® brand names, in the Czech Republic under the Money Now!® brand.

Job Summary: 

The position facilitates the smooth deployment of technology to DFC’s North American retail environment while administrating and maintain the methods of delivery.

This role will work with IT peers, helpdesk technicians, and members of the Retail Operations team while reporting to the Help Desk Manager.

This position will also have contact with independent software vendors and hardware distributors.


Provide expert and creative solutions to software distribution and endpoint management with an eye towards cost effectiveness and efficiency.


  • Facilitate software package deployments across a distributed retail environment and perform the following deployment steps: Design, Document, Execute, Report
  • Administrate various system level applications
  • Distributed Endpoint administration
  • Escalation point for Application issues reported to the Helpdesk
  • Solution documentation
  • Training Helpdesk analysts in various new systems
  • Assist in the development and day to day execution of support processes for new and existing business systems
  • Ad hoc report building
  • Other duties as required


The ideal candidate will have a two-year technical diploma or the equivalent in work experience and two to three years of prior related experience.

 Experience: It would be beneficial that the candidate have prior experience with software deployment systems, SQL reporting, and windows administration.

 Technical skills: 

• Experience with Software Delivery systems

• Knowledge of Windows desktop administration

• Knowledge of windows scripting in various languages. ( Ex. VB Script, PowerShell, Batch)

• Knowledge of Windows Management Instrumentation

• Knowledge of T-SQL query language

• Data entry skills

• Technical Writing

Soft skills:

• Strong oral and written communication skills on both a technical and business level

• Must be detail-oriented and logical

• Ability to learn new business and technical concepts

• Able to work with minimal supervision

• Ability to adapt quickly to new technologies and changing business requirements

• Excellent analytical and problem solving skills


How To Apply: 

PLEASE APPLY HERE: http://smrtr.co/1vweM4u