Junior Account Manager

SilkStart Technology Inc.

February 26, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at
http://www.viatec.ca/job-board/13445

Job Category: 
Sales and Marketing
Job Specialization: 
Marketing and Communications
Job
Company Overview: 

About SilkStart: SilkStart (silkstart.com) is a small, growing start-up based in downtown Victoria, BC providing an all-in-one SaaS platform to help member-based associations manage their online presence, members, events and communications. 

Want to work somewhere that appreciates your hard work, values your contribution, and allows you to learn, develop and grow? If so, SilkStart has the job you've been seeking.

Job Summary: 

Junior Account Manager (full-time, but will consider part-time for the right candidate) 

What we're looking for? Are you a smart, self-directed, results-oriented individual with a passion for going above and beyond to delight customers on a daily basis?

The Role: The Junior Account Manager is an entry level hybrid role that encompasses Support, On-boarding and Account Management. Working directly with clients, who are association administrators, you will provide proactive and reactive support to help them get the most out of SilkStart.

What you’ll be doing:

  • Customer Support via phone and email, answering questions, educating customers, and helping them become subject matter experts in using our software.
  • Onboarding and training new customers, helping them become proficient in using SilkStart.
  • Working closely with clients in an Account Management capacity including proactively making recommendations to help them use SilkStart optimally.
  • Providing regular updates to customers about product improvements and best practises through newsletters, tips, FAQ's and social channels.
  • Developing additional Help tools for customers including FAQ's, 'How-to' tutorials, and webinars.
  • Continuously working to improve the overall customer experience.
  • Liaising between the Sales and Development teams to ensure a smooth onboarding process.
  • Monitoring and analysing new client usage behaviours, looking for ways to improve the customer experience, and engage clients when necessary to optimize retention.

Must Have Attributes:

Customer Obsession. You're gifted at solving customer issues and making them feel important.

Great Attitude. You are willing to roll up your sleeves and do what needs to be done. This is not a ‘that’s not my job’ or ‘I don’t know how to do that’ environment.

People Person. You have a personality coupled with strong communication skills, both verbal and written. You like working with lots of different people and understand how to build and maintain relationships.

Lots of Hustle. You like a fast paced, results oriented environment and possess a strong desire to just get things done.

Self-Directed. You can independently manage your time efficiently and effectively.

Technical Aptitude. You like and use new technology. Ideally you have some experience working with customers in a technical environment.

Desire to learn and grow. You’re looking to further your career in Support, Account Management or Sales.

The successful candidate must qualify for the Youth Employment Program:

http://www.nrc-cnrc.gc.ca/eng/irap/services/youth_initiatives.html

How To Apply: 

Sound like you? If yes, please send a resume and cover letter to hr@silkstart.com. Only shortlisted candidates will be contacted for an interview. Thanks for your interest in SilkStart!

*While this is intended to be a full-time position, we will consdier candidates seeking part-time (3 or 4 days/week) employment.