Is it possible to love a job? We think so. That’s why our team at Helm Operations has been together so long. Sure, it could be the fun events we host every month, or the laughter overheard in the hallway every day, or even the values we all share like teamwork, humility, fun and commitment. But it could also be the challenge and joy of working for a software company that is really going somewhere. Yes, it’s possible to love a job, especially when it loves you right back.
We specialize in developing operations software, called Helm Marine Operations and Helm CONNECT, which is used by marine transportation companies across the world, and right at home here on Vancouver Island.
We seek relationships with customers and employees that are based on respect, hard work, transparency, teamwork, and a little fun, too. In our opinion, that’s what makes a great relationship. Our brand promise is to connect the marine industry like no other technology company, so we strive to make our software, service and culture reflect that promise. After all, if our software is hard to use and we don’t like working together, how can we expect to thrive?
Do you have a passion for serving customers? Do you look forward to learning something new every day? In our fast-paced work environment, you must be passionate about helping customers, have strong trouble-shooting skills with excellent verbal and written communication skills, be organized, work well in a team, demonstrate the ability to learn quickly and manage multiple priorities.
The Client Services Associate (CSA) is a multi-disciplinary position relating to the successful sale, deployment and support of Helm Marine Operations software. The CSA will be called on to deliver an excellent level of post-implementation product support by interacting with customers through phone, email, IM or Online Meeting and will record all customer issues to ensure they can either: a) solve the issue themselves; or b) escalate the issue so that it is managed efficiently. CSAs will also, from time to time, be responsible for quality assurance testing of new releases.
Critical Success Factors:
To apply, visit: https://edoc.bamboohr.com/jobs/view.php?id=12