FTS is a world leader in the design, manufacture and service of rugged, easy to use, environmental monitoring systems that help monitor the world’s remote natural environments. FTS is a profitable, growing, privately-held Victoria-based company with a proven 30-year track record of excellence in our industry. Our best sales tools are the unblemished customer references of our thousands of deployed monitoring stations. Please visit our website at www.ftsenvironmental.com for a complete overview of our company.
We have a great opportunity for a Customer Service Lead to join our growing company.
Reporting to the Sales Director, this new position provides a pivotal customer service role on behalf of the sales team. This position manages the customer service ‘hub’ within FTS, requiring strong organizational, intuitive, and people skills plus experience providing customer service – ideally in a manufacturing environment. This dynamic position will plan and coordinate the Customer Service Team to enhance customer relationships and work internally with all departments in order to help the company meet organizational and operational objectives.
As a detailed-oriented professional who prides yourself in accuracy and communication excellence, you will enjoy the variety of work that greets you every day, and the continuing opportunity to oversee a Customer Service Representative, and to work with the Sales team, other FTS departments, and with customers, suppliers, sales channel partners, etc. There is ‘never a dull moment’ in this rewarding position!
If you are highly energetic, a natural problem-solver, and with experience providing customer service in a similar manufacturing environment, then we want to hear from you.
Does this sound like you? If so, we welcome your application.
You bring a solid background to this position including:
Qualified applicants are encouraged to apply in confidence to email@example.com with a covering letter and resume that clearly demonstrates your education and experience required of this position, as well as your salary expectations By Saturday, April 18, 2015.
We thank all applicants who apply; however only those selected for consideration will be contacted.