Assistant Director, IT Service Management

BC Pension Corporation

April 14, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Management and Operations
Job Specialization: 
IT Management
Company Overview: 

The BC Pension Corporation is one of the largest pension benefit administrators in Canada, and the largest in British Columbia. We provide pension administration services on behalf of BC’s College, Municipal, Public Service, Teachers’ and WorkSafeBC pension plans, serving more than 1000 plan employers and just over 426,000 active and retired plan members.

Job Summary: 

The Pension Corporation is transforming the way we work to meet the challenges of changing demographics and the evolving expectations of members, employers and staff.  The strategic plan, From 12 to 21, is an ambitious program of business transformation that supports high service levels and cost-effective delivery through better use of technology, improved business process and continued attention to staff training and development.

We are seeking a dynamic leader with demonstrated experience at a leadership level.  Reporting to the Director, Information and Technology Services, the Assistant Director, Information Technology Services Management is responsible for leading the delivery of a broad set of IT disciplines that underpin the activities and deliverables of IT Service Management. The role provides leadership to the Pension Corporation in the acquisition and management of IT service providers, ensuring best practice standards are applied and high quality services are delivered in support of the corporate strategy and operational business needs of the Pension Corporation.

Our ideal candidate brings:

  • A combination of experience and education equivalent to a university degree in computer science or related discipline, complemented by an ITIL Foundation Certificate;
  • Demonstrated leadership skills at a senior management level, with proven ability to motivate and influence others, resolve conflict and work in a changing environment;
  • 5-10 years’ IT Service Management experience;
  • 5-7 years of demonstrated strong supplier/vendor management  and service level management competencies;
  • Demonstrated client relationship management skills with a penchant for identifying and analyzing customer’s business processes enabled by IT services and meeting internal and external client expectations;
  • A track record for developing creative and strategically sound solutions in a changing environment and demonstrating excellent judgment;
  • Strong communicator with excellent, proven interpersonal, presentation and writing skills;
  • Proven success in managing a business area including managing operations, staff and budgets;
  • Demonstrated ability to implement and manage adherence to best practice policies and procedures;
How To Apply: 

To learn more about the Assistant Director, IT Service Management position, and instructions on how to apply, please visit