CityView (http://www.municipalsoftware.com) creates and implements business process automation and management solutions for local governments to help them meet their efficiency and customer services goals in the areas of permitting, licensing, planning, code enforcement, cemetery management and other land-based areas. The CityView product is built on leading technologies, is continuously enhanced and combines office-based with field-inspector and citizen-facing solutions across a GIS base to provide enterprise, integrated solutions.
CityView is a division of Harris Computer Systems, a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.
CityView is seeking a Director of Customer Success to join our expanding team and lead the vision and mission of customer success within CityView. The individual selected for this role will employ creative and proactive means to ensure the success of our customers, as it pertains to their use of our products, while leading our support teams, ensuring that we meet and exceed the obligations of our Service Level Agreements and maintain our on-going maintenance contracts.
The Director will take an interest in our customers and their businesses and use initiative to expand the business value we provide beyond reactive technical support. The expected result is increased customer satisfaction, retention and continuous growth of our maintenance revenues. The Director will have financial responsibility for the department.
A. Reports to: Executive Vice President
B. Interrelationships: Develop integral relationships with customers and other members of the CityView Groups.
JOB DUTIES & RESPONSIBILITIES
Qualified candidates possess:
Preference given to:
Salary will be commensurate with experience and job responsibilities. Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.
Applications are accepted here: https://careers-harriscomputers.icims.com/jobs/2496/director-of-customer…
ACCEPTING APPLICATIONS UNTIL MONDAY, JUNE 1ST, 2015