Customer Support Specialist

FTS Forest Technology Systems Ltd.

May 13, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
Company Overview: 

FTS is a world leader in the design, manufacture and service of rugged, easy to use, environmental monitoring systems that help monitor the world’s remote natural environments.  FTS is a profitable, growing, privately held Victoria-based company with a proven 30-year track record of excellence in our industry.  Our best sales tools are the unblemished customer references of our thousands of deployed monitoring stations. Please visit our website at for a complete overview of our company.

Job Summary: 

We have an exciting opportunity for someone with exceptional customer service skills in a technical role to join our Service Group as a Customer Support Specialist.  The right candidate is interested in working as an integral part of a high functioning team in a fast-paced environment and enjoys supporting the customer use of our leading edge environmental monitoring systems. 

Key Responsibilities

  • Provide ongoing technical service support as the primary resource for customers requiring assistance, by answering phone or email queries in an efficient and timely manner.
  • Maintain database records for customer information and follow up reporting requirements.
  • Assist with set up of customer computer website portals.
  • Provide hardware and software technical support to customers and employees.
  • Monitor large station networks performance criteria, and provide reports to stakeholders.
  • Develop technical support improvement programs in consultation with internal departments.
  • Be available to travel on fieldwork assignments in North America, if required.

Required Qualifications and Experience

  • Minimum five years experience providing excellent technical customer support, ideally in a technology company.
  • Qualified as an Electronics Technician, or equivalent.
  • Experience with product testing and electronic system integrations.
  • Strong analytical, problem solving, decision-making and organizational skills.
  • Experience working with ERP Systems – ideally with EPICOR enterprise resource planning system.
  • Strong understanding of computer systems, database management, web page development.
  • Proficient with Microsoft Office Suite.
  • Ability to work independently with special attention to detail in a fast-paced environment.
  • Excellent ability to communicate effectively, both verbal and written.

Preferred Qualifications

  • Knowledge or training in ISO9001 based quality management systems.
  • Ability to communicate with customers in Spanish, both verbal and written, is an asset.
How To Apply: 

Qualified applicants are encouraged to apply in confidence to with a covering letter and resume that clearly demonstrates your education and experience required of this position, as well as your salary expectations by Friday, May 29th.

We thank all applicants who apply; however only those selected for consideration will be contacted.