Implementation Specialist


June 01, 2015

Original postings on the Viatec site are removed after the position is closed, but the posting will be archived here. The original posting was at

Job Category: 
Job Specialization: 
Job Summary: 

Procura is looking for an enthusiastic and motivated Implementation Specialist.  This position is required to plan, facilitate, coordinate and deliver product deployment services to new Procura customers using Procura’s best practices implementation methodologies.  This position will develop a sound knowledge of the Procura application, its adaptation in the Canadian market and its functional support of Home and Community Care business operations.  This position will be required to travel to support deployment and training activities.

This is a unique opportunity to work with outstanding people in a challenging, autonomous and dynamic company.

Procura is a multinational post-acute software vendor of choice for home, hospice, private duty, community and aged care organizations across the United States, Canada and Australia.  Our software solutions currently serve more than 30,000 users at 2,600 sites across Canada, the United States and Australia, managing over 229,000 employees caring for more than 1.71 million patients.


Reporting to the Director of Professional Services, you will be responsible for:

  • Work with a Project Manager to complete project activities as outlined in a project plan and schedule.
  • Proactively escalate changes in project scope and/or project risk.
  • Perform Business process analysis and mapping to Procura methods of support.
  • Perform initial software setup and configuration to meet customer’s needs.
  • Demonstrate Procura’s support of business processes.
  • Recommend business area improvements ensuring that improvements meet both the needs of the business area and comply with the strategic direction of the customer.
  • Create training plans and course curriculums adapting sstandard course curricula to suit customer needs.
  • Create custom procedure guides.
  • Comfortable traveling and working onsite with clients.  Provide trainings and presentations to individuals and groups with varying roles for a company.
  • Schedule and conduct web-based and/or customer-site training.
  • Maintain up-to-date working knowledge of products and releases necessary for customer education.


The ideal candidate will have:

  • Bachelor’s degree in education, computer science, health information science or related field.
  • Have an understanding of Home Healthcare industry in Canada.
  • Have excellent communication skills; have the ability to communicate technical concepts to end users that are not technical.
  • Possess exceptional time management skills being able to manage multiple projects with varying priorities.
  • Be able to problem solve creatively and efficiently.
  • Excel in customer service.
  • Have great attention to detail.
  • Have flexibility with time commitments to meet project demands such as travel and time zones.
How To Apply: 

Response Information

Interested candidates should email their resumes to  Any hard copies should be marked Attn: HR, 1112 Fort St, Suite 600, Victoria, BC V8V 3K8.

Please note that due to the volume of applications received, replies will be given to short-listed applicants only.