Infrastructure Support Analyst

Zealots Consulting Inc.

June 04, 2015

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Company Overview: 

Zealots Consulting Inc. Executive Search is recruiting for our top tiered Industry retained client, Western Forest Products Inc., offering top market salaries, 100% employer paid benefits, training and leadership opportunities, and a company pension plan.

Western's key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry-leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.

Job Summary: 

Reports To: Infrastructure Manager

Location: Nanaimo, British Columbia

Reference # T-201565

Our retained client, Western Forest Products Inc. is currently seeking an experienced Infrastructure Support Analyst to join the Company’s Management Information Services Team and Business Services Group.

This position will work out of the Company’s Administration Office, in beautiful Nanaimo, British Columbia, and some travel to company operations located on Vancouver Island will be required.

The Infrastructure Support Analyst works closely with the rest of the support team including: other network specialists, system administrators, database administrators, desktop administrators, will be responsible for providing tier 2 level of support at the Windows System Administration level, and will be required to lead and mentor Tier 1 Help Desk Support Personnel.  Previous experience includes: network upgrade and change planning, coordination of changes, process improvement, technical documentation, and operational tier 2 support. 

The successful incumbent will also help to identify areas for improvement for the company’s Networking, Virtual Storage, and will provide technical support on Windows 2008 deployment, and the Microsoft Suite of products. In addition, you will participate and help plan and deliver major system changes, perform capacity and problem management.

The Infrastructure Support Analyst will provide 2nd level support for Windows systems and applications.

Finally, the successful candidate will be a passionate problem solver who can also plan, analyze, and resolve business challenges and stay within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies. You must be able to lead by example, and build upon existing team work within the support group.

In summary, the Infrastructure Support Analyst provides a broad range of customer support services to all of our client’s administrative offices, divisions and operations, including but not limited to:

  • Wide Area & LAN Network Administration
  • Hardware Support
  • System Security Controls
  • Help Desk, Tier 2 Support
  • Data Communications
  • System Evaluation
  • Troubleshooting & Diagnostics

Must Have Technical Skills:

  • Windows 2008 Server deployment experience
  • Exchange 2010 Experience
  • Microsoft Active Directory (AD) Expertise

Nice to Have Technical Skills:

  • Previous experience with Dell Servers
  • Previous experience with Virtual Storage – Equal Logics, or NetApps etc.
  • Cisco Network Routing & VPN Connectivity Expertise
  • Firewall & Network Security Expertise
  • VMware

Required Soft Skills:

  • Excellent communication skills (both oral and written) and very strong customer service skills and experience
  • Tier 2 customer support
  • Lead and mentor Tier 1 Help Desk Support Personnel
  • Maintaining contacts with external organizations for the maintenance, service and/or purchase of network equipment

Nice to Have Soft Skills:

  • Strong project management experience and proven problem solving capabilities
  • Experience recommending, implementing and ensuring adherence to network, security and hardware configuration policies and standards
  • Evaluating relevant vendor products and recommending purchases consistent with short and long term objectives of the company
  • Exposure to Forestry or Industry Related experience is highly desirable
  • Bachelor or Diploma in Computer Science or Business is preferred
  • 5 years of Networking experience or a combination of relevant education and work experience
  • Candidates must have a strong working knowledge in a Microsoft Windows networking environment
  • Technical experience and proficiency with microcomputer hardware and its application is required
  • The ability to work in a team oriented environment with a strong customer service orientation is a mandatory requirement for this position
  • Troubleshooting WAN & LAN performance issues, and re-engineering more robust solutions
How To Apply: 

In confidence, please call or email your resume and cover letter quoting, Infrastructure Support Analyst – Move to Nanaimo to:

Cliff Tang, Principal
Zealots Consulting Inc. Executive Search

IT Recruitment Consulting & Leadership Development

"Part of Your Team"

Lynn Valley Town Centre

1199 Lynn Valley Road, Box 16133,  North Vancouver, BC

V7J 3S9 Canada

604-727-3141 (phone)

604-988-3152  (fax)